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# Hardware Fleet Operations Specialist

- **Company:** PlayStation
- **Location:** Aliso Viejo, CA, United States
- **Experience:** Experienced
- **Salary:** $83,200.0 - $93,600.0
- **Contract:** Temporary contract
- **Skills:** JIRA, Bash Shell, Linux, Issue Tracking Systems, Python (Programming Language), Linux System Administration, Networking Basics, Runbook, Scripting, Servicenow
- **Published:** September 9, 2026
- **Apply:** https://job-boards.greenhouse.io/sonyinteractiveentertainmentglobal/jobs/6185971004

## About the Role

* 2-3 years of hands-on experience supporting or troubleshooting Linux-based systems.
 * Prior experience in a technical support, operations, or IT service delivery role.
 * Comfortable in working primarily in Linux terminal environments.
 * Experience following and improving runbooks, documentation, and operational processes.
 * Familiarity with ticketing systems such as Jira or ServiceNow in an operations context.
 * Strong written and verbal communication skills, with the ability to clearly document issues and solutions for technical and non-technical audiences., * Linux terminal-based troubleshooting
 * Basic scripting or automation (e.g., Bash, Python, or similar)
 * IT support fundamentals, including systems and basic networking concepts (Network+ level or equivalent)

## Description

* Respond to operational support requests in a 24/5 environment, meeting SLAs and prioritizing work across internal customers and cross-functional teams.
 * Troubleshoot and support Linux-based hardware systems using terminal-based tools, addressing issues that require investigation beyond existing documentation.
 * Identify recurring operational issues and work with engineering teams to stabilize and operationalize support workflows.
 * Create, update, and maintain runbooks, troubleshooting guides, and internal documentation based on real-world support findings.
 * Develop and maintain lightweight scripts or simple automation to reduce manual tasks and improve operational consistency.
 * Support the transition of operational workloads from engineering teams into the Hardware Fleet Operations team.