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# IT Support Specialist Analyst

- **Company:** Intesa Sanpaolo
- **Location:** London, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Hyper-V, Issue Tracking Systems, Microsoft Office, Microsoft Software, Software Engineering, Enterprise Software Applications, Office365, Computer Equipment, Information Technology, Laptops, Network Server
- **Published:** September 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b3a8d08752e8a2bf

## About the Role

2-3 years of experience in IT support are required
Bachelor's degree in Computer Science, Information Technology or related discipline
Microsoft technologies and Microsoft 365 applications
Windows operating systems and Windows Hyper-V
Office 365 deployment and support
Ticketing systems
Android and iOS device support
Computer hardware diagnostics and maintenance
Infrastructure support including printers and servers
English language proficiency at B2 level or above
Knowledge of an additional European language is a plus.

## Description

You will join the Information Technology Department of Intesa Sanpaolo London Branch, supporting the daily operation of the local IT environment. You will be responsible for providing technical assistance to end users, maintaining workplace technology and IT equipment, supporting infrastructure components, and ensuring the timely resolution of hardware and software issues. You will also contribute to technical documentation and the smooth operation of business-critical IT services.

What you'll be doing

Key responsabilities will be:
Provide technical assistance and support to end-users regarding computer systems, software, and hardware issues
Manage and support laptops, desktop devices, mobile phones and IT equipment
Install, configure and maintain workstations, operating systems and standard software packages
Monitor and manage tickets, ensuring timely follow-up and escalation
Troubleshoot and resolve hardware and software problems in a timely and efficient manner
Support printers, servers and related IT services
Maintain meeting room and audio/video conferencing technologies
Update and mantein technical documentation and IT inventory records
Coordinate with third-level support teams and external providers.
Who we are looking for