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# Managed Services Consultant - CCaaS

- **Company:** Sprinklr
- **Location:** Redruth, UK
- **Contract:** Permanent contract
- **Skills:** PC Tools, Software Deployment, Enterprise Software Applications
- **Published:** September 1, 2026
- **Apply:** https://www.totaljobs.com/job/managed-services-consultant/sprinklr-job107923858

## About the Role

* Experience in Enterprise Software deployment management and/or implementation.
 * CCaaS experience essential
 * Excellent written and verbal communication skills.
 * Strong technical background with advanced computer skills.
 * Ability to work independently and as a member of a team.
 * Demonstrate experience and a passion for the social media technology universe.
 * Extremely strong communication and presentation skills.
 * Ability to work effectively under tight deadlines and juggle several assignments simultaneously.
 * Fluency in social media platforms and direct experience in working with or for social media management software is preferred.
 * Passion for solving client challenges and commitment to client delight.

## Description

* Manage and optimise configuration of onboarded Sprinklr clients, to ensure their continued success with the Sprinklr platform.
 * Identify platform gaps, and optimisation opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled.
 * Maintain platform relevancy according to changes business needs.
 * Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality.
 * Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements.
 * Ensure that every client derives the most value possible from the Sprinklr platform.
 * Assist the Sales and Success Teams in providing insight to client health, and working to win new business and/or grow existing accounts.
 * Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration.