> Markdown version of [/jobs/ext/3277688-2nd-line-engineer](https://www.wearedevelopers.com/jobs/ext/3277688-2nd-line-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# 2nd Line Engineer

- **Company:** Lloyd Recruitment
- **Location:** Camberley, UK (Remote available)
- **Experience:** Experienced
- **Salary:** £40,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Macintosh Computers, Microsoft Azure, Backup Devices, Software Documentation, Desktop Computing, Domain Name System (DNS), Virtual Private Networks (VPN), Windows Servers, Networking Basics, Security Software, TCP/IP, Wi-Fi Technology, Network Routers, Internet Protocol Telephony, Firewalls (Computer Science)
- **Published:** September 8, 2026
- **Apply:** https://www.lloydrecruitment.co.uk/job-search/11488-2nd-line-engineer/it/surrey/apply

## About the Role

The successful candidate will have strong communication skills, a minimum of 3 years' experience in a similar role and good working knowledge of Windows Server, Microsoft 365, Windows Desktops, backup and security software, and general networking., + Minimum of 3 years' experience in a similar role

 + Strong working knowledge of Windows Server 2012/2016/2019 and Microsoft 365
 + Good understanding of networking, including TCP/IP, DNS, VPNs, Wi-Fi, switches, routers and firewalls
 + Knowledge of backup and security solutions
 + Strong verbal and written communication skills
 + Excellent customer service skills
 + Ability to prioritise work, meet deadlines and manage multiple requests
 + Logical and methodical approach to problem-solving
 + Full Clean UK Driving Licence

Desirable:

 + Understanding of Microsoft Azure
 + Knowledge of server hardware
 + Apple Mac experience
 + Knowledge of VoIP systems
 + Microsoft, CompTIA and/or ITIL certifications

## Description

In this role, you will be an integral part of the technical team, handling 2nd line technical support queries using telephone and remote-based tools. You will work within SLAs, use the Helpdesk Management System and attend customer sites as required., + 2nd line technical support for Windows desktops, laptops, hardware and software

 + Support of Windows Server environments, including Active Directory, DNS, DHCP, permissions and Group Policy
 + Supporting Microsoft 365, including Exchange, Teams, OneDrive, SharePoint and Entra ID
 + Network and server troubleshooting
 + Working on SLA-based technical support calls
 + Writing and updating user and system documentation
 + Remote project work undertaken by the Helpdesk
 + Attending client sites as required to complete support tickets and/or project work
 + Prioritising and escalating tickets where required
 + Working alongside manufacturers and vendors to troubleshoot technical issues
 + Maintaining accurate ticket notes and ensuring effective customer communication


## Related Videos

- [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [Hate organising your photos? Try it with 5 Terabytes](https://www.wearedevelopers.com/videos/79-hate-organising-your-photos-try-it-with-5-terabytes)
- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company)
- [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies)

## Related Articles

- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)