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# Global Technical Support Specialist III - Digital

- **Company:** Thermo Fisher Scientific Inc.
- **Location:** Hillsboro, OR, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Software Applications, Computer Equipment, Information Technology
- **Published:** September 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9b0e19867542f402

## About the Role

* At least a bachelor's degree of Software, Information Technology or a combination of both education and 5 plus years of work experience.

 * Experience with global SW projects spanning multiple product groups and IT product introductions

 * Strong social skills, written and verbal

 * Ability and willingness to travel internationally (less than 25% of working hours).

 * Ability to work independently as well as to collaborate in a team.

 * Knowledge and experience in Product Data Management (ECR\\O or NPI) is of an advantage

What do you need

 * Excellent communication ability (both face-to-face as via mail) and influencing skills including the ability to communicate technical concepts to a variety of audiences is important to the success in this position

 * Affinity with software applications and computer hardware

 * Pro-active, customer-focuses, hard-working and outgoing personality

 * Self-steering on multiple tasks

 * Consistent record to work well with cross-functional and cross-cultural teams

## Description

Handles tasks and projects in the Technical Support Department in order to improve its efficiency.

 * Provides technical communication between Production, R&D, R&D Global Digital, BU and Global Tech Support.

 * Provides "root cause" analysis and actively takes part in resolving technical issues.

 * Collects, analyzes and reports data for the purpose of solving problems and improving company's inner processes, including parts information.

 * Provide worldwide 3rd line technical support up to various Digital products delivered and connected with our Electron Microscopes

 * Postmortem analysis for solved support calls, collaboration on and leading continuous improvement processes

 * Actively looks for chances too lower the installation and warranty cost based on collected data and analyses

 * Continuously drive improvement via MyPPI, CAPA and NPI projects

 * Following the effective documents IMS, EMS and working on documentation

How will you get there