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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Manager, Solutions Engineer (FSI) - **Company:** Talkdesk, Inc. - **Location:** Salt Lake City, UT, United States - **Experience:** Expert - **Salary:** $220,000.0 - $330,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Software as a Service, PCI Data Security Standards - **Published:** September 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f743dc7ed222195b ## About the Role * 7+ years of experience in Solution Engineering / Pre-Sales, with at least 3-5+ years in people management leading teams * Deep domain expertise in Financial Services & Insurance (FSI), with proven success navigating complex enterprise deals, procurement cycles, and regulatory standards (e.g., PCI-DSS, SOC 2, FINRA, HIPAA) * Hands-on experience with AI-powered SaaS solutions; familiarity with how AI is applied in customer experience, contact center, or adjacent domains is a strong plus * Proven ability to lead and develop teams at scale, with a track record of building high-performing cultures and repeatable sales engineering processes * Strong technical acumen; able to engage credibly with technical buyers and translate complex concepts for non-technical audiences at all levels * Experience in the Contact Center, CCaaS, or CX technology space preferred * A true consulting mindset: you ask great questions, listen deeply, and prioritize the customer's outcomes over a quick close * Excellent communication and executive presence; comfortable navigating C-level conversations and managing escalations with composure * Cross-functional collaborator who thrives in a fast-paced, high-growth environment * Passion for coaching others and a genuine interest in helping customers solve hard problems with innovative technology ## Description * Report to the Sr. Director of Solutions Engineering, Americas * Lead, coach, and mentor a team of solution engineers, building a culture of continuous learning, accountability, and customer obsession * Drive scalable pre-sales motions across a high-volume FSI segment, developing repeatable methodologies and best practices that enable the team to perform consistently across diverse industries * Recruit, hire, and onboard top solution engineering talent, with a deliberate focus on candidates who combine technical depth with exceptional communication and storytelling ability * Partner closely with RVP's of Sales, Account Executives, and Customer Success to align on pipeline strategy, account coverage, and customer outcomes * Collaborate with Product and Engineering to surface commercial customer feedback, advocate for roadmap priorities, and ensure timely resolution of feature requests and support escalations * Work cross-functionally with Professional Services to ensure smooth handoffs from pre-sales to implementation and value realization * Define and manage team KPIs, forecast accuracy, and performance metrics; use data to continuously optimize team effectiveness * Participate actively in forecast calls, providing visibility into technical deal status, surfacing risks early, and partnering with Sales to develop mitigation strategies * Develop trust with client leadership to remove roadblocks, navigate escalations, and ensure long-term customer success and loyalty ## Related Videos - [GitOps keeps focus on apps, not on infrastructure](https://www.wearedevelopers.com/videos/182-gitops-keeps-focus-on-apps-not-on-infrastructure) - [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai) - [Outsmarting the System: What Game Cheaters Can Teach Us About Cyber Security](https://www.wearedevelopers.com/videos/1396-outsmarting-the-system-what-game-cheaters-can-teach-us-about-cyber-security) - [Building the Next Generation of Software](https://www.wearedevelopers.com/videos/100186-building-the-next-generation-of-software) - [AI is dead, long live AK](https://www.wearedevelopers.com/videos/1093-ai-is-dead-long-live-ak) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) ## Related Articles - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [How to Answer the “Why Should We Hire You” Interview Question](https://www.wearedevelopers.com/magazine/321-how-to-answer-the-why-should-we-hire-you-interview-question) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift)