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# 1st Line IT Support Analyst

- **Company:** UK Connect
- **Location:** Farnborough, UK
- **Salary:** £30,000.0
- **Contract:** Permanent contract
- **Skills:** Network Topologies, User Accounts
- **Published:** September 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3938b2b54a6c003e

## About the Role

* Vendor specific qualifications (Cradlepoint, Ruckus & others).

Experience
*

 + Proven hands-on experience within a Service Desk.
 + Understanding of Network topology and troubleshooting.

## Description

Established in 2013 with a robust CAGR of 32%, UK Connect connects over 2,500 sites yearly to advanced wireless communications and IOT Solutions. We are a small but agile business of 55 people who passionately believe in our three core values: Collective Experts, Thinking Differently and Getting it Done.
About You
As an ambitious and dynamic individual, you possess a proven record in 1st Line Support within a NOC environment. You have an ability to engage stakeholders at all levels and understand how the Service Desk function contributes to the overall customer experience. You have a passion for all things IT and a dedication toward world-class customer service.
Key Responsibilities

 * Ticket Investigation: Ensure sufficient information has been provided to support the effective resolution of tickets.
 * Achievement of SLA's:Respond within agreed service levels.
 * Customer Communication: Provide appropriate customer updates, in line with customer expectations and ticket QA procedure.
 * Ticket Processing: Where level of ability is reached, tickets are escalated to continue investigation and remediation.
 * User Account Processing:Creation, blocking, removal and alteration of user accounts and user access as part of the starter, leaver and role change process.
 * Ticket Automation: Automated tickets are created at regular intervals and are completed as per the instructions provided.
 * Ad Hoc On-Site Support: Attend customer sites or events to provide technical services, for which ample training will be provided. Services include installations, decommissions, triage, representation and learning.