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# Application Support Analyst

- **Company:** The System
- **Location:** Liverpool, UK
- **Contract:** Permanent contract
- **Skills:** JIRA, Business Software, Educational Software, Data Warehousing, Microsoft SQL Server, Windows Servers, Remote Service Software, Server Administration, SQL Databases, SystemC, Diagnostic Tools, Atlassian Tools
- **Published:** September 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7dda5b6e2832ffd2

## About the Role

Essential Skills & Experience

 * Strong analytical, diagnostic and problem-solving abilities.
 * Experience supporting business software applications in a 2nd line support environment.
 * Knowledge of Microsoft SQL Server and writing SQL/T-SQL queries.
 * Experience working with Microsoft Windows Server environments.
 * Ability to prioritise workload effectively and manage multiple tasks.
 * Strong ownership mindset with excellent organisation and time management skills.
 * Excellent written and verbal communication skills.
 * Ability to work collaboratively while also demonstrating initiative and accountability.

Desirable Skills & Experience

 * Experience of 3rd line software support.
 * Jira and Confluence knowledge.
 * Data warehouse or business intelligence experience.
 * Customer support experience using remote support tools.
 * Server monitoring and administration experience.
 * Knowledge of social care or education software environments., You'll be joining a supportive team that values collaboration, continuous improvement, accountability and integrity. We offer opportunities to learn, grow and make a meaningful contribution to solutions that have a real impact on communities across the UK. This messaging is aligned to System C's mission, values, wellbeing benefits and commitment to professional development as described in Employee Value Proposition.docx.

## Description

This is an exciting opportunity for a technically minded problem-solver who enjoys investigating complex issues, working directly with customers and taking ownership of delivering excellent service.

What You'll Be Doing

As part of our Application Support team, you will:

 * Provide 2nd and 3rd line application support for customers.
 * Investigate, analyse and resolve incidents raised through Jira.
 * Use SQL Server, application logs and diagnostic tools to identify root causes and resolve technical issues.
 * Troubleshoot data, configuration and application-related problems.
 * Replicate issues in test environments and collaborate with Development teams to identify and resolve software defects.
 * Work closely with Product, Development and Problem Management teams, as well as third-party suppliers when required.
 * Build strong customer relationships through regular communication and proactive support.
 * Take ownership of allocated customer accounts and ensure incidents are resolved within agreed service levels.
 * Support both hosted and on-premise customer environments.


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