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# Helpdesk /Contract Support

- **Company:** Alaska Black
- **Location:** Solihull, UK
- **Salary:** £28,000.0 - £32,000.0
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Facility Management, Data Logging
- **Published:** September 3, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2953772439-2

## About the Role

* Previous experience in a helpdesk, contract administration, or facilities / M&E environment
 * Experience of using a CAFM system
 * Strong organisational and multitasking skills
 * Excellent communication and client-facing ability
 * Proficient with systems and client portals
 * Ability to work under pressure and prioritise workloads effectively

## Description

Due to continued growth, we are looking to recruit a Contract Support / Helpdesk Administrators to support and work out of the Solihull office.

This is a fast-paced, client-facing role requiring strong organisation, communication, and problem-solving skills.

You will act as a key point of contact between clients, engineers, and subcontractors, ensuring reactive maintenance works are logged, managed, and closed out efficiently., * Logging and allocating reactive call-outs on the CAFM system.

 * Updating clients with engineer ETAs
 * Managing and updating client portals
 * Raising and upgrading quotations
 * Allocating subcontractors and ordering materials (with support from the Contracts Manager where required)
 * Handling reactive client enquiries
 * Reviewing works completed daily and actioning follow-ups
 * Logging and tracking related subcontractor quotations
 * Monitoring and reviewing all open jobs to ensure timely completion
 * Completing job close-down processes
 * Raising and processing invoices
 * Signing off reactive purchase orders
 * Assisting contractor support with PPM paperwork processing