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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT & Digital Systems Lead - **Company:** Geosense Ltd - **Location:** Rougham, UK (Remote available) - **Experience:** Expert - **Salary:** £42,000.0 - £52,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Backup Devices, Business Systems, Software Documentation, Cyber Security, System Configuration, Digital Technology, Monitoring of Systems, Salesforce.Com, Microsoft SharePoint, Systems Integration, Microsoft Power Automate, Information Technology, Tools for Reporting, Network Server, User Accounts - **Published:** September 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f21d42bdf32e5cfe ## About the Role * Proactive and solutions-focused * Organised and detail-oriented * Calm under pressure * Adaptable and flexible * Accountable and self-motivated * Collaborative and supportive * Comfortable working autonomously * Focused on continuous improvement * A strong team player * Curious about new technologies and how they can improve business performance Essential Skills & Experience * Minimum of 3 years' experience in a hands-on IT or digital systems role * Experience supporting and managing business-critical systems in an SME environment * Strong knowledge of Microsoft environments, operating systems and servers * Hands-on experience administering and supporting CRM systems, ideally Salesforce * Experience managing and improving business systems including CRM, ERP and reporting platforms * Understanding of IT security, access control and permissions management * Experience working with external IT providers and technology partners * Strong problem-solving and organisational skills * Ability to prioritise and manage workload independently * Excellent communication skills, both written and verbal Desirable Skills & Experience * Experience with Salesforce customisation, integrations, workflows, automation and reporting * Experience with cloud platforms, SharePoint and Microsoft 365 administration * Exposure to AI tools, Microsoft Copilot or AI rollouts within a business environment * Knowledge of process automation and digital transformation initiatives * Experience supporting technology within a manufacturing or engineering environment * Relevant Microsoft, Salesforce or other IT certifications, * This is a hybrid role, with a requirement to attend the office regularly. Candidates must be able to travel to site within approximately one hour - is this a feasible commute for you? ## Description * Take ownership of all IT infrastructure, networks, systems and devices, ensuring reliability, security and performance * Act as the primary internal contact for IT support, troubleshooting issues and providing user assistance across the business * Manage user accounts, access controls, permissions and system configurations * Lead the development and optimisation of Salesforce and other critical business systems, ensuring they deliver maximum value through improved processes, automation, reporting and user adoption * Act as the business owner for Salesforce, driving continuous improvement, data quality, reporting capability, integrations and future development * Support and improve ERP, finance, productivity and reporting systems across the organisation * Lead the implementation and development of AI tools to improve business efficiency and performance * Coordinate and manage external IT providers and system partners * Implement and maintain IT policies, procedures and controls, including security, backups and business continuity planning * Support colleagues in adopting and effectively using digital tools through training, guidance and ongoing support * Manage system upgrades, changes and improvement projects with effective planning and communication * Monitor system performance and proactively resolve risks and recurring issues * Maintain accurate system documentation, policies and processes Strategic Responsibilities * Develop and maintain a clear IT and digital systems roadmap aligned to business growth plans * Develop a roadmap for Salesforce and other key business systems that supports commercial growth, operational efficiency and business intelligence * Identify opportunities to improve processes, reduce manual work and enhance data visibility across the business * Work with senior leadership to ensure systems scale effectively with the organisation as it continues to grow * Champion the adoption of new technologies, automation and AI-driven solutions where they can add business value ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Hate organising your photos? 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