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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Advisor- Business IT & Networking - **Company:** Yo Telecom - **Location:** Southampton, UK - **Salary:** £27,000.0 - £40,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, VoIP, Business Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Networking Basics, Network Connections, TCP/IP, Wireless Access Point, Wi-Fi Technology, Network Routers, Network Support, User Accounts - **Published:** September 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4e1e629635c3f258 ## About the Role We're looking for someone with at least 1 year's experience in a professional IT support environment, a strong understanding of networking fundamentals and the confidence to troubleshoot technical issues directly with customers., * Previous experience working in an IT support, helpdesk or service desk environment * Hands-on experience supporting Microsoft 365, email, user accounts and business devices * Good understanding of business networking, including TCP/IP, DHCP, DNS, routers, switches and Wi-Fi * Experience using ticketing systems, managing your own workload and working within SLAs * Confident fault-finding and troubleshooting technical issues remotely with customers * A strong communicator who can explain technical issues clearly to non-technical users * Customer-focused, organised and comfortable taking ownership of issues through to resolution * Experience with VoIP/PBX systems, connectivity providers or multi-site business IT would be an advantage, If you're an experienced IT support professional who enjoys fault-finding, solving problems and helping customers, we'd love to hear from you., * IT Support/Service Desk: 1 year (required) * Microsoft 365 Support: 1 year (required) * Business Networking: 1 year (required) Licence/Certification: * UK Driving Licence (required) ## Description We're now looking for an experienced IT Support Advisor to join our Technical Support team, with a specific focus on providing IT and networking support to our business customers and internal teams. Unlike our telecoms-focused support roles, this position is centred around business IT. You'll troubleshoot issues across Microsoft 365, user accounts, email, devices, routers, switches, Wi-Fi and network connectivity, taking ownership of issues from initial diagnosis through to resolution or escalation., * Providing IT and networking support to our business customers and internal teams * Troubleshooting issues across Microsoft 365, email, user accounts, devices and business applications * Diagnosing and resolving network and connectivity issues involving routers, switches, Wi-Fi/access points, TCP/IP, DHCP and DNS * Managing support tickets from initial diagnosis through to resolution, working within SLAs and escalation processes * Providing remote technical support and guiding customers through troubleshooting in a clear and professional way * Supporting the setup, configuration and deployment of IT equipment, alongside maintaining accurate asset records * Liaising with third-party suppliers and our wider Technical Support team where required to resolve customer issues * Delivering a consistently high standard of customer service, with a focus on first-contact resolution and keeping customers informed ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [WeAreDevelopers LIVE - Playing in Production](https://www.wearedevelopers.com/videos/100363-wearedevelopers-live-playing-in-production) - [Fake or news XXL](https://www.wearedevelopers.com/videos/100591-fake-or-news-xxl) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [You’re a great coder? 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