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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - **Company:** United Weld Holdings LP - **Location:** Duluth, MN, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Microsoft Outlook, Computer Networks, Data Transmissions, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Local Area Networks, Microsoft Office, Windows Search, Remote Service Software, Software Engineering, TCP/IP, Virtual Local Area Networks, Wireless Access Point, Wireless Networks, Office365, Microsoft Onedrive, Computer Equipment, Information Technology, Laptops - **Published:** September 30, 2026 - **Apply:** https://epicpiping.gnahiring.com/job/1062684/it-technician ## About the Role * Associates Degree (2-year college or technical school); Preferred. Experience: * 3+ years of IT support experience providing Level 1 and Level 2 technical support. Computer Skills: * Strong knowledge of Microsoft Windows desktop operating system and Microsoft Office applications. * Experience supporting Windows Active Directory, Microsoft 365, and Entra ID. * Experience troubleshooting computer hardware, software, printers, and peripheral devices. * Basic understanding of networking concepts including TCP/IP, DNS, DHCP, VLANS, and wireless networking., * Experience supporting manufacturing, fabrication, warehouse, or industrial environments. * Experience with remote support tools and IT service management platforms. * Knowledge of cybersecurity best practices and endpoint security. * Excellent customer service, communication, and interpersonal skills. * Strong organizational skills with the ability to prioritize multiple support requests. * Valid driver's license and the ability to travel occasionally between company facilities. Certifications & Licenses: * Industry certifications such as CompTIA A+, Network+, Microsoft certifications, or equivalent. ## Description The IT Technician provides onsite Level 1 and Level 2 technical support. This position is responsible for maintaining end-user computing devices, resolving hardware and software issues, supporting network connected equipment, and ensuring employees can effectively utilize technology to support daily operations. This is a hands-on, customer-focused role that requires a strong technical foundation, excellent troubleshooting skills, and the ability to work independently in a fast-paced manufacturing environment. The IT Technician serves as the primary onsite IT resource while collaborating with the corporate IT team to support enterprise systems and initiatives. This position works onsite from Monday through Friday with occasional weekend support and travel. WHAT YOU'LL DO: * Provide Level 1 and Level 2 technical support for desktops, laptops, kiosks, mobile devices, printers, scanners, and peripheral equipment. * Respond to and resolve user support request through the Helpdesk ticketing system in a timely and professional manner. * Install, configure, deploy, maintain, and troubleshoot Windows workstations and related hardware. * Perform workstation setup, software installation, imaging, hardware upgrades, and equipment replacement. * Support Microsoft 365 applications including Outlook, Teams, Word, Excel, OneDrive, and other applications. * Troubleshoot user account issues, including password resets, access requests, and authentication problems. * Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities through the Helpdesk ticketing system. * Assist with the installation, maintenance, and troubleshooting of local network equipment, including switches, wireless access points, cabling, building access control, and security cameras. * Support conference room technology, audiovisual equipment, and meeting spaces. * Coordinate hardware repairs, warranty service and equipment lifecycle management. * Maintain accurate inventory of IT assets, including computers, monitors, mobile devices, and accessories. * Assist with onboarding and offboarding activities, including computers, monitors, mobile devices, and accessories. Train users in the proper use of hardware or software. * Escalate complex technical issues to corporate IT staff or third-party vendors when appropriate. * Participate in IT infrastructure projects, technology deployments, and facility expansions as assigned. * Maintain a clean, organized, and secure IT work environment while following company safety policies. * Provide occasional after-hours and weekend support for maintenance activities, upgrades, or emergency incidents. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)