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# Technical Support Engineer # 26-23386 in Columbia

- **Company:** Energy Jobline
- **Location:** Columbia, MO, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Information Systems, Desktop Computing, Peripherals, Microsoft InTune, Information Technology, Casper Suite
- **Published:** September 30, 2026
- **Apply:** https://www.energyjobline.com/job/technical-support-engineer-26-23386-columbia-31747624

## About the Role

* High school diploma or equivalent and demonstrated knowledge or experience supporting computers, technology, or end users.
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 * Basic knowledge of computer hardware, software, operating systems, and peripherals.
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 * Ability to troubleshoot common computer and technology problems.
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 * Familiarity with Windows environments
\n, * Associate degree or technical certification in information technology, computer science, information systems, or a related field., * Ability to learn new technologies, systems, and procedures.
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 * Ability to follow technical instructions and established procedures.
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 * Ability to recognize when an issue should be escalated to more experienced IT staff.
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 * Strong customer-service and interpersonal skills.
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 * Ability to communicate effectively with technical and nontechnical users.
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## Description

* Assists with workstation setup, equipment replacement, technology deployments, employee onboarding and offboarding, office moves, and other routine technology needs.
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 * Documents work performed and escalates issues requiring advanced troubleshooting, administrative access, or assistance from other IT personnel.
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 * Classroom, AV & Conferencing Support - 25%
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 * Provides frontline support for classroom, conference-room, and audiovisual technologies.
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 * Assists users with displays, projectors, microphones, cameras, speakers, conferencing systems, presentation equipment, and related technologies.
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 * Troubleshoots common classroom and meeting-room technology problems and escalates more complex equipment or infrastructure issues.
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 * Assists Department IT staff with technology support for meetings, instructional activities, livestreams, hybrid events, and other Department activities.
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 * Performs routine equipment checks and helps ensure classrooms and meeting spaces are ready for use.
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 * Endpoint & Device Support - 20%
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 * Assists Department IT staff with the setup, deployment, maintenance, and support of Windows, macOS, and mobile devices.
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 * Responsibilities may include:
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 * Preparing computers for deployment
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 * Installing approved software
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 * Connecting and configuring peripherals
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 * Performing routine software and operating-system updates
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 * Assisting with device enrollment
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 * Replacing or deploying computers and other equipment
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 * Troubleshooting device configuration issues
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 * Verifying equipment functionality
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 * Maintaining standardized workstation configurations
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 * Assisting with technology inventory and equipment tracking
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 * May perform routine tasks within systems such as Microsoft Intune, Jamf, Active Directory, or other enterprise management platforms under the direction of Department IT staff and based on assigned access.
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 * Technology Operations & Team Support - 10%
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 * Assists Department IT staff with technology projects, equipment deployments, technology refreshes, inventory activities, documentation, and other operational needs.
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 * Follows established procedures and technical documentation and helps document newly identified issues and solutions.
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 * Works collaboratively with Department IT staff and Department technology partners and appropriately escalates issues outside the position's assigned responsibilities or technical expertise.
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 * Performs other related duties as assigned.
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