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# ServiceNow Solution Architect

- **Company:** Alexander Mann Solutions
- **Location:** Sheffield, UK (Remote available)
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Software Design Patterns, Systems Integration, Technical Debt, ServiceNow HR Service Delivery, Servicenow
- **Published:** September 8, 2026
- **Apply:** https://www.careerboard.com/pt/en/find-jobs-in-United-Kingdom/-8C8E1BD514DB97FBE1/

## About the Role

Extensive experience with ServiceNow HR Service Delivery.
. Proven experience assessing and remediating ServiceNow environments.
. Experience leading platform transformation or optimisation programmes.
. Strong understanding of ServiceNow HRSD architecture and governance.
. Experience reducing customisation and driving OOTB adoption.
. Knowledge of HR operating models and employee experience solutions.

Desirable:
. Previous public sector experience

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident

As a member of the Disability Confident Scheme, DfE guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply.

## Description

As a ServiceNow Solution Architect, your main responsibilities will be:
. Assess the existing HRSD implementation, including customisations, integrations, workflows, and data models.
. Identify areas of technical debt, unsupported design patterns, and upgrade risks.
. Review current HR processes against ServiceNow leading practices.
. Evaluate HRSD performance, maintainability, and user experience.
. Lead the transition from heavily customised solutions to ServiceNow out-of-the-box functionality where appropriate.
. Challenge existing requirements and historical design decisions.
. Develop strategies to retire bespoke workflows, scripts, and catalogue items.
. Ensure future solutions follow a configure-before-customise approach.
. Define the HRSD architecture roadmap.
. Design scalable solutions aligned with ServiceNow product strategy and roadmap.
. Establish HRSD governance standards, architectural principles, and design patterns.
. Ensure alignment with enterprise architecture standards.