> Markdown version of [/jobs/ext/3284123-mitigation-platform-squad](https://www.wearedevelopers.com/jobs/ext/3284123-mitigation-platform-squad). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Mitigation Platform Squad - **Company:** Wise - **Location:** London, UK - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, User-Centered Design - **Published:** September 5, 2026 - **Apply:** https://startup.jobs/staff-user-researcher-mitigation-platform-wise-9776130 ## About the Role * Strong judgment and systems thinking: matching research approach to the level of ambiguity, from greenfield generative exploration to focused evaluative studies, and seeing patterns across teams that others miss. * Skilled at building decision confidence through well-designed studies and clear evidence, delivered in bite-sized insights teams can act on immediately. * Proven track record of scaling research influence across teams and senior stakeholders. * Experienced with mixed-method research, and thoughtful about where AI tools accelerate the work. * Top-notch storytelling: you're able to connect complex operational work to real customer impact. * You work with urgency by pushing projects forward and quality up, rather than perfecting reports Strategic impact: * Able to articulate research strategy, define what success looks like, and positively influence squad and team focus. * Comfortable establishing and tracking metrics that show whether the platform (and the research behind it) is actually working. * Deep understanding of how research ladders up to team, squad, and business goals, with a track record of proactively spotting opportunities rather than waiting to be asked. * Skilled at influencing outcomes among senior stakeholders with strong opinions, negotiating well while keeping relationships positive. * A track record of mentoring non-researchers to run quality research, and raising the quality bar as they do. As a heads up, this role probably isn't for you if: * Your experience is primarily market research and/or academia * You don't have demonstrable experience leading UX research within the tech/product industry * You haven't mentored or coached others in research before * You prefer working at arm's length - this role is embedded in a squad's day-to-day, not consulting from the sidelines * You're not comfortable navigating ambiguity across multiple product areas in a fast-paced environment ## Description As a Staff Researcher, you'll contribute by: * Setting priorities and research direction - proactively prioritise your work, understanding how the work connects to squad and business goals. * Demonstrating strong craft and capabilities - lead by example when it comes to complex evaluative and generative research, and raise the bar for quality and rigour when non-researchers on your squad take it on themselves. * Articulating now, next, and future - balance the long-term platform vision with what the team needs to learn next quarter, formulating and adapting research plans as the space takes shape. * Driving impact through your work - leverage your research insights to actively shape what our product looks like today and where it should be headed in the future. * Influencing senior leaders - skilfully negotiate with teams, squads and senior leaders across the organisation to drive user-centred decision making. * Leading with guts - set ambitious goals and hold yourself to them, while championing quality, our users, and a human-centered approach to product development * Bringing judgment to AI - leverage AI to accelerate research delivery where it genuinely helps, and bring that same judgment to the product itself: shaping how AI and LLM-powered workflows should serve agents ## Related Videos - [Design as an algorithm, not as a feature](https://www.wearedevelopers.com/videos/471-design-as-an-algorithm-not-as-a-feature) - [Designing UX for SRE Agents in High-Stakes Incidents](https://www.wearedevelopers.com/videos/100003-designing-ux-for-sre-agents-in-high-stakes-incidents) - [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai) - [Insight into AI-Driven Design](https://www.wearedevelopers.com/videos/1016-insight-into-ai-driven-design) - [The End of Software as we know it](https://www.wearedevelopers.com/videos/1393-the-end-of-software-as-we-know-it) - [AI is dead, long live AK](https://www.wearedevelopers.com/videos/1093-ai-is-dead-long-live-ak) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Never delegate the understanding](https://www.wearedevelopers.com/magazine/749-never-delegate-the-understanding) - [Trustworthy AI Starts at Deployment: 5 Checks Before You Ship](https://www.wearedevelopers.com/magazine/753-trustworthy-ai-starts-at-deployment-5-checks-before-you-ship) - [ I Gave a Video Editor More Autonomy Than a Trading Bot. On Purpose.](https://www.wearedevelopers.com/magazine/773-i-gave-a-video-editor-more-autonomy-than-a-trading-bot-on-purpose) - [Prompt Engineering is a Job of the Past](https://www.wearedevelopers.com/magazine/342-prompt-engineering-is-a-job-of-the-past) - [The future is here: How artificial intelligence is influencing UX design](https://www.wearedevelopers.com/magazine/65-the-future-is-here-how-artificial-intelligence-is-influencing-ux-design)