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# CRM Analyst

- **Company:** Robert Walters
- **Location:** London, UK
- **Contract:** Internship / Graduate position
- **Skills:** A/B Testing, Data Validation, Push Technology
- **Published:** September 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a955b04bb4424f38

## About the Role

As a CRM Analyst, you will play a key role in supporting the execution and analysis of multichannel customer campaigns. This is an excellent opportunity for someone with strong analytical skills and a passion for data-driven decision-making to contribute to impactful customer engagement strategies., We are looking for candidates who demonstrate a strong analytical mindset and attention to detail. Key qualifications include:

 * Some experience in CRM analytics or campaign execution (e.g., internships or junior roles), with an understanding of CRM principles and customer lifecycle marketing.
 * Familiarity with tools like Salesforce Marketing Cloud or similar platforms for building and delivering multichannel campaigns is highly desirable but not essential.
 * Basic knowledge of email deliverability, consent management, communications regulations, or campaign governance is advantageous.
 * Strong analytical skills with experience validating data, interpreting campaign performance metrics, and using A/B testing to optimize results.
 * Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
 * Effective communication skills to collaborate with stakeholders across various teams.

## Description

* Assisting in the creation, scheduling, testing, and delivery of CRM campaigns across email, SMS, push notifications, in-app messaging, and other communication channels.
 * Supporting the development and optimization of automated customer journeys using A/B testing and performance insights to improve engagement.
 * Ensuring campaign accuracy through data validation, audience segmentation, consent management, and quality assurance processes.
 * Collaborating with cross-functional teams including Product, Marketing, Customer Experience, Content, and Support to ensure timely delivery of campaigns.
 * Monitoring campaign performance metrics, maintaining dashboards and reports, and identifying opportunities for improvement based on data insights.
 * Ensuring compliance with regulatory requirements while maintaining clear documentation and assisting with customer communication queries as needed.


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