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# Functional Lead / Solution Architect

- **Company:** Everforth Apex
- **Location:** Urbana, IL, United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Business Logic, Customer Data Management, Data Architecture, Extract Transform Load (ETL), Microsoft Dynamics CRM, Automation of Marketing, Microsoft Dynamics, Web Applications
- **Published:** September 21, 2026
- **Apply:** https://www.dice.com/job-detail/edae4c02-a31c-4e8a-aebf-7a85b81f9f39

## About the Role

* Deep, direct Microsoft Dynamics 365 Customer Engagement experience.
 * Senior/lead-level tenure with multiple years of Dynamics experience.
 * Demonstrated Dynamics implementation experience, including project management.
 * Working depth in model-driven apps beyond surface configuration, including back-end customization, custom process and business logic, and custom scripting.
 * Experience with Dynamics Customer Insights and Customer Journeys / marketing automation.
 * Strong requirements gathering and business analysis skills.
 * Ability to manage stakeholders at both executive and operational levels.

Preferred Qualifications

 * Power Platform experience as a complement to Dynamics.
 * Healthcare, health system, or patient engagement background.
 * Solution architecture or product ownership experience.
 * CRM-to-web/CMS integration experience; familiarity with headless CMS or web app architectures.
 * Experience working across marketing and IT organizations where alignment and trust need to be built.

## Description

We are seeking a senior-level Dynamics 365 Customer Engagement Functional Lead/Architect to shape and mature a healthcare organization's customer engagement and patient outreach capabilities. This is an architecture-layer role, not a hands-on-keyboard position. You will join a small CRM team and provide the specialist depth needed to define how Dynamics should be built, structured, and used moving forward. The ideal candidate will assess the current environment, create a clear picture of the target state, and serve as a bridge between the IT and marketing organizations., * Serve as the architecture-layer lead for Dynamics 365 CE, assessing the current environment, identifying gaps, and defining the target-state design and roadmap.

 * Own data architecture decisions that support data movement, segmentation, and audience building within Dynamics and Customer Insights.
 * Support and accelerate in-flight customer journey and engagement initiatives.
 * Partner with marketing, service line stakeholders, and IT to gather requirements and translate business needs into Dynamics solutions.
 * Help define how CRM data and functionality integrate with the organization's website and digital properties.
 * Act as a trusted advisor across marketing and IT, building a shared understanding of CRM capabilities.
 * Lead requirements workshops, intake, backlog prioritization, and roadmap planning.
 * Provide implementation and project management support, including sequencing work and managing dependencies.
 * Advise on where Power Platform, including Canvas apps, can support internal tooling needs.
 * Support governance, change management, user adoption, and best practices.