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# Experienced 1st/2nd Line IT Support Technician

- **Company:** Optisoft
- **Location:** Huntington, UK
- **Experience:** Experienced
- **Salary:** £25,000.0 - £27,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Antivirus Softwares, Microsoft SQL Server, Windows Search, Office Suite, Standard Sql, Peripherals, Computer Equipment, Malware Detection
- **Published:** September 13, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5880952845

## About the Role

* We are looking for an experienced IT professional with an in-depth knowledge of the Microsoft Windows operating system environment.
 * Excellent communication skills and a good telephone manner.
 * Good attention to detail and the ability to work under pressure.
 * A calm, patient and professional demeanour.
 * Ability to plan and execute work both independently and as a team member.
 * Self-motivation to learn new skills and update existing ones.
 * Reliable and punctual.
 * Thorough understanding of PC hardware, peripherals and peer to peer networking.
 * Good knowledge of the Microsoft Windows desktop environment and Office suite.
 * Full and clean UK driving licence.
 * 2 years Support Desk experience of troubleshooting and resolving common problems experienced by users is desirable.
 * Hands-on experience working in an end-user desktop support role is desirable.
 * Microsoft or similar accredited training would be advantageous.
 * Experience with Splashtop remote support software is desirable.
 * Experience with diagnostic utilities, such as anti-virus and anti-malware, is desirable.
 * Experience of supporting SQL Server based applications is desirable.

## Description

* Provide telephone support for customers experiencing difficulty with software or hardware.
 * Analyse and resolve customer problems as quickly and efficiently as possible.
 * Dial in to customer systems to provide remote support when necessary.
 * Log all calls on our support software and update records as necessary.
 * Document and report bugs and change requests to Development.
 * Make courtesy calls to customers who have not contacted the Support Desk for more than 6 months.
 * Travel to customer sites across the UK when required, which may involve overnight stays.

Technologies:

 * Hardware
 * Support
 * SQL
 * Windows


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