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# Tier 1 IT Support Specialist

- **Company:** Euro London Appointments
- **Location:** Milton Keynes, UK
- **Experience:** Starter
- **Salary:** £30,000.0 - £35,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Apple Mac Systems, JIRA, Business Software, Microsoft Outlook, System Configuration, Windows Desktop, Data Logging, ServiceNow IT Service Management, 3-tier Architectures
- **Published:** September 2, 2026
- **Apply:** https://www.reed.co.uk/jobs/tier-1-it-support-specialist/57301473

## About the Role

This is a great opportunity for someone with around 1-2 years' IT support, Service Desk or Helpdesk experience who enjoys troubleshooting technical issues while delivering excellent customer service., * Around 1-2 years' experience within IT Support, Service Desk, Helpdesk or a similar technical support position

 * Good knowledge of Windows, including basic installation, configuration and troubleshooting
 * Experience supporting Microsoft 365 and Outlook
 * Familiarity with Jira or another IT ticketing system
 * macOS support experience would be advantageous
 * Strong troubleshooting and problem-solving skills
 * Excellent communication and customer service skills
 * Comfortable managing multiple tickets and competing priorities
 * Able to communicate technical information clearly to non-technical users
 * Happy working full-time from either the London or Milton Keynes office

## Description

You'll act as a first point of contact for IT issues, managing incoming requests and either resolving them directly or escalating them to the appropriate specialist team.

Responsibilities will include:

 * Providing first-line technical support via ticketing systems, phone, chat and face-to-face
 * Monitoring and managing a busy IT support queue
 * Troubleshooting Windows devices, with some exposure to macOS
 * Supporting Microsoft 365, Outlook, Zoom and other business applications
 * Logging, categorising and prioritising support tickets
 * Resolving common Tier 1 technical issues remotely
 * Escalating more complex issues to Tier 2, Tier 3 or specialist teams
 * Identifying urgent or business-critical issues and ensuring they're prioritised appropriately
 * Maintaining accurate ticket notes and providing clear handovers to other support teams
 * Supporting users across different countries and time zones