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# Infrastructure Support Analyst

- **Company:** Sopra Steria Limited
- **Location:** Portsmouth, UK (Remote available)
- **Salary:** £45,000.0 - £65,000.0
- **Contract:** Permanent contract
- **Skills:** Live Connect (Windows), Wintel
- **Published:** September 3, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5867273357

## About the Role

* Experience in infrastructure support, systems administration, or technical operations.
 * Strong Wintel experience.
 * Excellent troubleshooting and problem-solving skills.
 * Knowledge of ITIL-based service management practices.
 * Experience working within structured operational environments.
 * The ability to work independently and collaboratively within a technical team.
 * Current DV Clearance.

## Description

We're looking for DV Cleared Infrastructure Engineers to join an exciting new programme supporting highly secure, mission-critical systems. If you're passionate about infrastructure, enjoy solving complex technical challenges, and want to play a key role in keeping essential services running, this could be the opportunity you've been waiting for.

You'll join a close-knit team operating at the heart of a secure environment, helping to maintain, support, and continuously improve critical infrastructure. This is a hands-on role where you'll investigate technical issues, drive operational excellence, and contribute to services that make a real impact.

Working onsite in Portsmouth, you'll be surrounded by talented colleagues who genuinely collaborate, share knowledge, and take pride in delivering high-quality outcomes within a fast-paced and rewarding environment.

As part of a 24/7 support team, you'll help ensure the stability, availability, and performance of business-critical applications and infrastructure while contributing to service improvements, project work, testing activities, and operational development., * Supporting and managing core infrastructure including servers, storage, networking, and operating systems.

 * Managing incidents, problems, requests, and changes within an ITIL-aligned environment.
 * Investigating and resolving technical issues, performing root cause analysis, and driving service improvements.
 * Monitoring live services to ensure performance, availability, and resilience.
 * Supporting project delivery, testing, implementation, and release activities.
 * Creating and maintaining technical documentation and operational procedures.
 * Contributing to the continuous improvement of systems, services, and processes.


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