> Markdown version of [/jobs/ext/328760-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/328760-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** COMPASS Pathways - **Location:** London, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, JIRA, Cyber Security, Microsoft Office, Microsoft Software, Software Engineering, Visual Technology, Web Platforms, Data Logging, Microsoft InTune, Information Technology, Atlassian Tools, Casper Suite, Web Trends - **Published:** June 6, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=ec58b506fb11eacb ## About the Role Do you have experience in macOS?, * Excellent issue resolution ability for audio-visual conference rooms, Windows, macOS and mobile devices * High level of understanding of Zoom and audio-visual technology * Good understanding of corporate mobile device provision and how to solve problems, experience with Intune and JAMF * High level of understanding and experience of Office 365 & Microsoft products * Good working knowledge of audio-visual hardware, especially Logitech and Zoom technology * Experience working in IT work management/ticketing systems, Jira service desk experience a plus * Ability to prioritize workload and involvement with VIP support * Strong analytical, project management, written and verbal communication skills * Previous involvement with on-boarding / off-boarding of employees * Proficient dealing with digital security threats * Exceptional problem-solving skills in high pressure situations * Completely self-sufficient and able to work with minimal supervision & support * Ability to operate independently and in cross-functional teams under uncertainty in an entrepreneurial and rapid growth-oriented * Experience working in an ITIL environment, including request, incident and change management processes * Strong alignment with core company mission and values ## Description The IT Support Engineer will be responsible for working with internal users in the organization and assisting with audio-visual and IT related setups and issues., (Include but are not limited to): * Manage technical tasks related to onboarding and offboarding of Compass users * Attend the office full time and support end user requests * Take responsibility for the Zoom Rooms audio-visual technology in every conference room * Oversee and manage a wide variety of digital platforms such as JAMF, Microsoft, & Atlassian products * Logging service desk tickets from internal employees and working with them to resolve any technical issues * Troubleshooting and resolving IT hardware and software issues * Collaborate on projects with cross functional teams as needed * Support hardware and software of all end user devices * Setting up and support end user mobile devices * VIP support of our senior staff * Act as Technician on Duty for important US-based conference calls * Create high quality AV/IT Documentation resources * Proactively create tasks to improve AV/IT systems and process * Remain up to date with current technology trends and best practice ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [AI Search Insights from OtterlyAI: What We Tested, What Failed, and What Actually Works](https://www.wearedevelopers.com/videos/100133-ai-search-insights-from-otterlyai-what-we-tested-what-failed-and-what-actually-works) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Debugging in the Dark](https://www.wearedevelopers.com/videos/1658-debugging-in-the-dark) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)