> Markdown version of [/jobs/ext/328819-first-line-support](https://www.wearedevelopers.com/jobs/ext/328819-first-line-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # First line support - **Company:** Simpson Spence Young - **Location:** London, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Information Technology Operations, Microsoft Office, Remote Desktop Services, Microsoft SharePoint, Data Logging, Microsoft InTune, Information Technology - **Published:** June 6, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=07e831f49c50ce75 ## About the Role Do you have experience in Windows?, We're on the lookout for the right person who brings a perfect blend of experience and qualifications, but more importantly, someone who fits seamlessly into our culture. We believe that the right attitude, a willingness to learn, and a genuine passion for what you do are just as important as technical expertise. You should thrive in a team environment, yet be resourceful and capable of working independently when needed. Strong problem-solving abilities, excellent IT skills, an exceptional eye for detail, and the drive to succeed are key. In our fast-paced environment, you'll need to quickly adapt and be ready to tackle a diverse range of IT challenges. If you're someone who values teamwork, isn't afraid to roll up your sleeves and is eager to make a real impact, this role could be the perfect fit for you., * 1+ years of experience in IT operations or support roles, preferably in a fast-growing, fast-paced company * Strong knowledge of Windows operating systems * Office 365 administration, SharePoint * Experience in establishing and applying security practices and compliance requirements * Excellent problem-solving and troubleshooting skills * Excellent written and verbal communication skills * Ability to work independently with minimal supervision in a fast-paced environment * Passion for learning and adapting to new technologies * Team-first mindset with a customer-centric approach to IT support ## Description * Serve as the first point of contact for IT support across the London office, handling helpdesk ticket logging, issue resolution and regular status updates, ensuring seamless communication and adherence to IT and security processes * Accurately log, categorise and prioritise incoming IT helpdesk tickets using designated ticketing systems, ensuring all relevant details are captured for timely resolution * Provide general user support deskside to our London office - troubleshooting issues, answering IT questions and handling password resets * Provide general user remote desktop support for the Dubai, European, US and Singapore offices * Support and administer local Intune devices * Maintain IT equipment in conference rooms and shared office spaces * Manage local IT asset inventory and procurement processes * Collaborate with various teams across our offices in Europe, Singapore and USA to ensure the effective implementation of IT services, project rollouts and support, fostering a cohesive working environment * Implement and maintain security best practices and compliance requirements * Contribute to the continuous improvement of IT operations and user satisfaction * Undertake any other duties as reasonably requested ## Related Videos - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Logs in observability - Correlation](https://www.wearedevelopers.com/videos/1430-logs-in-observability-correlation) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)