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# IT Support Administrator

- **Company:** Monks
- **Location:** London, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Enterprise Software Applications, Gsuite, User Accounts
- **Published:** September 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=174083be42591de6

## About the Role

* 2+ years of experience in IT support.
 * Good communication skills - both written and verbal (English).
 * Excellent knowledge of ticketing systems, * As an all-round troubleshooter, you can support both Windows and Mac.
 * Hands-on experience with MDM platforms, Google Workspace, including Google Admin.
 * You can provide application support for all kinds of software packages and are all too familiar with plugins, patches, and drivers.
 * A real team player but, at the same time, able to work independently
 * Constantly exploring new IT territories, you're so eager to learn on the job we don't even have to tell you.

## Description

We are looking for a Global IT Support Administrator. Your responsibility is to make sure all your fellow Monks can keep on creating their awesome work. You will do this as part of a global team which specialises in helping our colleagues get back up and running in no time. Additionally, our ideal candidate is a fast and flexible go-getter who jumps on new opportunities to improve efficiency, accuracy and productivity., * Together with the global IT support team, you'll be responsible for delivering remote IT support worldwide, with a particular focus on the EMEA region.

 * You'll handle incoming issues and requests from colleagues, providing troubleshooting and support for IT-related problems, predominantly through our ticketing system, Freshservice.
 * You'll play a key role in ensuring colleagues across the globe can collaborate effectively to create great work for leading agencies and brands.
 * This includes managing user accounts across multiple platforms, supporting onboarding and offboarding, and contributing to regional and global IT support projects.
 * You'll also help drive progress towards our wider global IT goals.


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