> Markdown version of [/jobs/ext/3288666-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/3288666-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desktop Support Technician

- **Company:** Leidos, Inc.
- **Location:** Virginia Beach, VA, United States
- **Experience:** Experienced
- **Salary:** $54,080.0 - $55,120.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Data Centers, HP Service Manager Software, Hardware Infrastructure
- **Published:** September 9, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9155845/desktop-support-technician

## About the Role

*US Citizen and possess an active DoD Secret Clearance.
*HS diploma with 4+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience.
*Valid DoD 8570 IAT Level II: Security+ or higher Certification.
*Must demonstrate expertise in IT Enterprise Operations.
*Experience with Microsoft Windows OS, version 10.
*Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
*Basic network troubleshooting skills.
*Excellent customer service skills.
*Excellent oral and written communication skills.

These Qualifications Would be Nice to Have:
*Organized and detail-oriented.
*Strong leadership skills.
*Self-motivated/ self-directing.
*Strong collaboration, prioritization, and adaptability skills required. Relationship building.
*Ability to manage and prioritize their own work, and that of their team.
*Independent decision making.
*Analytical thinking; thinking out of the box.
*Ability to effectively communicate with all organizational levels (SME to Senior Management).
*Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.

## Description

*Work in confined spaces, such as raised floors or communications closets; noisy environments, such as data centers and operations centers; and be able to stand or sit for 8 hours at a time.
*Utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets.
*Identify different colors of wires and cables; correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, computer monitors and digital test equipment such as OTDR (optical time-domain reflectometer).
*Judge distance between objects to work safely on ladders and in confined spaces.
*Drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot; valid state license required.

What You'll Get to Do:
*Manage the resolution of customer tickets according to established Service Level Requirements (SLRs).
*Ensure proper ticket-handling according to guidelines set in place.
*Properly troubleshoot and resolve user computer issues including hardware and software-related concerns.
*Ensure customer-related tasks are completed within the timeline set.
*Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components.
*Assist other technicians in resolving complex issues.


## Related Videos

- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [WeAreDevelopers LIVE - "Fun and games - and all that comes with it", Back to BASIC & more](https://www.wearedevelopers.com/videos/1719-wearedevelopers-live-fun-and-games-and-all-that-comes-with-it-back-to-basic-more)
- [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential)
- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia)
- [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers)

## Related Articles

- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)