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# RV Technical Support Specialist

- **Company:** Fun Town RV
- **Location:** Fort Worth, TX, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Automatic Call Distributor, PC Tools
- **Published:** September 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a03885d4f3f1b447

## About the Role

* High school diploma or GED; or one to three months related experience and/or training; or an equivalent combination of education and experience.
 * Advanced computer skills with Google Mail, Sheets, Docs, Calendar, internet software, and Sys2K (Dealer Management Software).
 * Excellent communication and organizational skills.
 * Comfortable working in a fast-paced environment with frequent task switching.

Physical requirements:

 * Regularly required to stand, walk, talk, hear, use hands to handle or feel, and reach with hands and arms.
 * Frequently required to sit, climb, balance, stoop, kneel, crouch, or crawl.
 * Must be able to regularly lift up to 10 lbs, frequently lift up to 15 lbs, and occasionally lift up to 25 lbs.
 * Specific vision requirements include close vision, peripheral vision, depth perception, and the ability to adjust focus.
 * The work environment has moderate noise levels.

## Description

This position will assist customers with common RV systems and concerns, including electrical systems, batteries, plumbing, water heaters, HVAC systems, refrigerators, appliances, slide-outs, leveling systems, solar systems, converters/inverters, and other RV components., * Answer customer calls involving RV technical or operational concerns.

 * Diagnose issues by asking appropriate troubleshooting questions.
 * Guide customers through safe, approved troubleshooting steps.
 * Assist with common RV systems, components, and appliance concerns.
 * Determine whether an issue can be resolved remotely or requires Service, Parts, Warranty, or technician assistance.
 * Accurately document the customer's concern, troubleshooting performed, and resolution.
 * Provide clear documentation when escalating an issue to another department.
 * Follow up on unresolved technical concerns when needed.
 * Work with Service teams to identify common issues and develop troubleshooting resources.
 * Provide knowledgeable, professional, and customer-focused support.

Preferred Experience:

 * RV service, technician, service advisor, warranty, parts, or similar technical experience is preferred.

Inbound Communication Management:

 * Answer phone calls in a prompt, friendly, and professional manner.
 * Conduct client interviews and verify information using the FTRV word track.
 * Handle online chats as needed to support customers in real time.

CRM & Task Management:

 * Locate or create company entities in the CRM by searching names or phone numbers.
 * Create and assign tasks based on customer needs and internal workflows.
 * Follow up on Priority 7 Tasks via the Task Command Center and alert users of overdue tasks.

Call Routing & Support:

 * Hot transfer calls to the appropriate party or department efficiently.
 * Check phone lines each morning and report issues to the supervisor promptly.
 * Perform other duties as assigned by Management.

Lead Monitoring:

 * Monitor the New Leads Report for Parts and Service to ensure timely response.
 * Use Interact to confirm lead parsing and assist with lead flow as needed.