> Markdown version of [/jobs/ext/3289123-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/3289123-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** Vista International Inc. - **Location:** Hoffman Estates, IL, United States - **Salary:** $50,000.0 - $60,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, Microsoft Outlook, Collaborative Software, Computer-Generated Imagery, Dynamic Host Configuration Protocol, Domain Name System (DNS), Networking Basics, Routing, Azure Active Directory, Software Deployment, TCP/IP, Visual Systems, Windows Desktop, Software Licensing, Office365, Microsoft InTune, Computer Equipment, Information Technology, User Accounts - **Published:** September 2, 2026 - **Apply:** https://www.careerjet.com/job/us41731566b0d598e7697eafdbe80791b4/eaa ## About the Role Experience : 3 years: Years of experience in an end-user support role (onsite and remote support) 0 years: Ability to prioritize work and set reasonable expectations with users at all levels 0 years: Strong problem-solving, customer service, and verbal/written communication skills 0 years: Strong PC, laptop, Mac, and peripheral hardware skills 0 years: Strong understanding of Windows desktop operating systems (e.g. Windows 11 Professional) 0 years: Good understanding of network concepts and protocols such as TCP/IP, DNS, DHCP, routing, switching, and firewalls 0 years: Experience with Microsoft Active Directory, including adding/removing users and managing access/permissions 0 years: Understanding of Apple iOS 0 years: Experience with computer imaging and software deployment is a plus 0 years: Experience with audio visual management is a plus 0 years: Knowledge of Microsoft Intune (endpoint/device management) 0 years: Knowledge of Microsoft Entra 0 years: Technical writing skills for creating and updating processes and procedures ## Description The Desktop Support Technician provides Tier 1/2 technical support to end users, troubleshooting hardware, software, and connectivity issues across onsite and remote environments. This role is responsible for supporting and maintaining the end-user computing environment, including device provisioning, imaging, deployments, and lifecycle management. The Desktop Support Technician partners with the Help Desk Manager and broader IT team to resolve incidents and service requests, contribute to continuous improvement of support processes, and assist with IT projects as assigned. Responsibilities: * Respond to end-user incidents and service requests, working to resolve issues efficiently and professionally while building rapport with the user base * Maintain accurate ticket status and document troubleshooting steps and resolution details for incidents and service requests in the company service tracking system * Create and manage user accounts and profiles; provide support for password and access issues * Process offboarding activities, including disabling terminated and expired accounts, in accordance with IT and HR procedures * Build, image, and deploy new user computers and conduct initial user orientation/training as needed * Maintain asset records for IT equipment and software licensing * Create and maintain end-user documentation, support procedures, and knowledge base articles * Support and maintain Microsoft 365 applications, including Outlook connectivity and Teams collaboration tools * Monitor, triage, and remediate virus and malware-related issues * Maintain quality of service by enforcing desktop and organizational standards * Diagnoses and resolve hardware and software faults, including Windows PC and Mac hardware and software * Repair and replace computer and peripheral hardware * Learn and support the rollout of new applications * Work with the IT Purchasing Analyst to obtain quotes for hardware and software * Manage stock of equipment, consumables, and other supplies * Maintain the IT computer hardware lifecycle, including refresh, redeployment, and decommission * Create and manage phone extensions and basic telephony user settings, as applicable * Install, upgrade, support, and troubleshoot printers and authorized peripheral equipment * Maintain physical office infrastructure (e.g., cabling, AV equipment, conference rooms) * Manage the local physical security system, as assigned. * Perform and assist with project work, as assigned. * Provide on-call and after-hours support, as required.