> Markdown version of [/jobs/ext/329020-senior-software-engineer-customer-platform-engineering](https://www.wearedevelopers.com/jobs/ext/329020-senior-software-engineer-customer-platform-engineering). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Software Engineer - Customer Platform Engineering - **Company:** Obsidian Security - **Location:** Cheltenham, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, Software as a Service, Cloud Computing, Data Systems, Software Debugging, Programming Tools, Distributed Systems, Python (Programming Language), Software Engineering, Backend, Kubernetes, Front End Software Development, GPT, Golang - **Published:** June 6, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=685e26183574af47 ## About the Role Do you have experience in SaaS?, * 6+ years of software engineering experience * Strong proficiency in GoLang and/or Python * Strong troubleshooting and debugging skills across distributed systems * Ability to quickly understand and work within unfamiliar codebases * Experience working across multiple layers of the stack (backend, frontend, infrastructure, APIs, data systems) * Strong communication skills and ability to coordinate across teams * Comfortable working in high-priority, time-sensitive situations AI & Developer Productivity * Proficiency using modern AI-assisted development tools (e.g., Claude, Copilot, * ChatGPT, or similar) to accelerate coding, debugging, and investigation * Ability to effectively prompt, validate, and integrate AI-generated solutions while maintaining strong engineering judgment * Experience incorporating AI tooling into engineering workflows to improve speed and operational effectiveness Preferred: * Experience supporting enterprise SaaS products * Experience with production incident response or escalation engineering * Familiarity with cloud platforms and modern infrastructure (e.g., Kubernetes, * AWS, GCP) ## Description We are building a new engineering team focused on handling high-priority customer needs and operational escalations while protecting the broader engineering organization from disruption. The Customer Platform Engineering (CPE) team addresses urgent investigations, customer-blocking issues, executive requests, and rapid solution development that require immediate engineering attention. This team ensures that core engineering groups can remain focused on roadmap delivery while critical issues are resolved quickly and effectively. Members of this team act as experienced generalists who can move across systems, diagnose complex problems, and coordinate with multiple teams to deliver solutions under time pressure. This role is ideal for engineers who enjoy solving ambiguous problems, working across the stack, and delivering high-impact solutions in fast-moving situations., * Triage and resolve urgent customer escalations and production issues * Investigate complex system behavior and diagnose cross-service problems * Develop rapid prototypes and proofs of concept to address customer needs * Support pre-sales engineering with technical validation and feasibility analysis * Respond to high-priority internal requests requiring rapid engineering response * Coordinate with multiple engineering teams to unblock critical work * Implement targeted fixes and document findings for long-term product improvements * Identify systemic issues and recommend structural improvements to core engineering teams * Contribute to internal tooling, runbooks, and operational processes that improve response time and reliability * Leverage modern AI engineering tools to accelerate investigation, debugging, and solution development Scope of Work: This team focuses on rapid response and targeted engineering execution rather than long-term product ownership. The role will primarily involve: * Urgent investigations * Customer-blocking issues * Cross-team coordination * Rapid solution development ## Related Videos - [ Evaluating AI models for code comprehension](https://www.wearedevelopers.com/videos/1462-evaluating-ai-models-for-code-comprehension) - [Go with the Flow: Stop the Leaks Before Your Memory's a Waterfall!](https://www.wearedevelopers.com/videos/100073-go-with-the-flow-stop-the-leaks-before-your-memory-s-a-waterfall) - [Developing the Backend with Stefan Lingler, CTO at Shpock](https://www.wearedevelopers.com/videos/100360-developing-the-backend-with-stefan-lingler-cto-at-shpock) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [MLOps and AI Driven Development](https://www.wearedevelopers.com/videos/347-mlops-and-ai-driven-development) - [Speak, Code, Deploy: Transforming Developer Experience with Voice Commands](https://www.wearedevelopers.com/videos/1159-speak-code-deploy-transforming-developer-experience-with-voice-commands) ## Related Articles - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Dev Digest 137 - AI'm not sure about this](https://www.wearedevelopers.com/magazine/485-dev-digest-137-ai-m-not-sure-about-this) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [What is Software Engineering in the Age of AI?](https://www.wearedevelopers.com/magazine/640-what-is-software-engineering-in-the-age-of-ai)