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# Technology Support III

- **Company:** J.p. Morgan's Commercial & Investment Bank
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Artificial Intelligence, Business Software, Monitoring of Systems, Microsoft OneNote, Microsoft PowerPoint, Large Language Models, Microsoft Onedrive, Information Technology
- **Published:** September 2, 2026
- **Apply:** https://www.themuse.com/jobs/jpmorganchase/technology-support-iii-c93a99

## About the Role

* Significant experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services with workplace technologies
 * Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
 * Proficient in observability and monitoring tools and techniques
 * Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
 * AI skills / integration - familar with Co Pilot / LLM suite
 * Strong communication skills (written and verbal) and strong client engagement skills
 * Proven ability to translate technical concepts to a non-technical audience and vice versa
 * The ability to work independently and in a team environment, strong organizational and interpersonal skills
 * Strong analysis and troubleshooting skills
 * Strong technical skills with advanced level proficiency in Word, Excel and PowerPoint, MS Teams, OneNote, OneDrive, etc.

Preferred qualifications, capabilities, and skills

 * Extensive experience with Workplace Technologies
 * Advanced business application and business process knowledge would be beneficial

## Description

As a Technology Support Lead within the Global Banking Technology, you wil lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

You will be responsible for building strong working relationships with internal Clients and Businesses stakeholders to effectively provide support for critical issues impacting revenue., * Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm

 * Key to this role is the ability to anticipate and mitigate problems prior to their occurrence.
 * Execute policies and procedures that ensure operational stability and availability
 * Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools so you can identify and recommend new ideas for process improvement
 * Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
 * Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
 * Drive Global Banking Service Improvement Initiatives within the respective regions and location(s)
 * Review Technology Roadmaps with local leadership
 * Identify and coordinate resources for 3rd Level Support for Escalations.
 * Build consensus between the technical and business teams and bring open issues to resolution, J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.