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# Senior macOS IT Support Engineer

- **Company:** Eligo Recruitment Ltd
- **Location:** London, UK
- **Experience:** Expert
- **Salary:** £46,000.0 - £52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Apple Mac Systems, Bash Shell, Python (Programming Language), Microsoft Office, Scripting, Software Troubleshooting, Microsoft InTune, Casper Suite, Gsuite
- **Published:** September 14, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5882590250

## About the Role

* Strong commercial experience within IT support or end-user technology
 * Excellent macOS / Apple support knowledge
 * Hands-on experience with Jamf Pro
 * Good knowledge of Google Workspace and/or Microsoft 365
 * Experience with endpoint and device management
 * Exposure to other technologies such as Intune and Entra ID
 * The ability to support both Apple and Windows environments
 * Strong troubleshooting and problem-solving skills
 * Excellent communication and customer-service skills
 * Confidence taking ownership of complex and escalated issues
 * A collaborative approach and willingness to share knowledge with others
 * Experience in a media, creative or fast-paced environment
 * Experience with automation or scripting
 * Knowledge of AI tools or AI-driven approaches to IT support
 * Apple or Jamf certifications
 * Experience with video conferencing and workplace technology
 * Exposure to endpoint security, networking or infrastructure troubleshooting
 * Bash or Python scripting

## Description

* Provide high-quality, hands-on IT support to users across the business
 * Act as a key point of escalation for more complex technical issues
 * Support a predominantly macOS and Apple environment
 * Administer and support Jamf Pro
 * Manage MacBooks, iPhones and other Apple technology
 * Support Google Workspace and Microsoft 365
 * Work with other technologies like Entra ID, Intune and endpoint management tools
 * Support a smaller Windows environment where required
 * Manage device provisioning, deployment, patching and lifecycle activities
 * Support joiners, movers and leavers
 * Troubleshoot hardware, software, connectivity and user issues
 * Maintain documentation and knowledge resources
 * Identify opportunities to improve processes and automate repetitive tasks
 * Provide technical guidance and mentoring to more junior team members
 * Work closely with users and colleagues in a highly visible, office-based role

Technologies:

 * AI
 * Bash
 * Hardware
 * Support
 * macOS
 * Microsoft 365
 * Python
 * Security
 * Windows
 * Office 365


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