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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** OneTouchServices - **Location:** Bagshot, UK - **Salary:** £26,000.0 - £30,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Software Applications, Computer Networks, Issue Tracking Systems, Networking Basics, TCP/IP, Transmission Control Protocol (TCP), Software Troubleshooting, Computer Equipment, Information Technology, User Administration - **Published:** June 5, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=45c88e98980b3d18 ## About the Role Do you have a valid Driving License license?, Do you have experience in TCP?, We are seeking a skilled and customer-oriented 1st Line Support Engineer to join our team. As a 1st Line Support Engineer, you will be responsible for providing technical assistance and support to end-users, troubleshooting software and hardware issues, and ensuring the smooth operation of our clients IT systems. If you have a passion for technology and enjoy helping others, we would love to hear from you. We're a growing business based in Bagshot, Surrey. We're looking for an enthusiastic candidate with a great enjoyment in IT & computers, to provide quality support to our client base, our focus being great customer service and always a 5 star job. As you will be moving between sites and visiting customers on-site a valid UK driving licence and own vehicle is essential (mileage paid)., Proven experience in a similar role or relevant IT support experience - Strong knowledge of operating systems (Windows, Mac OS) - Familiarity with Active Directory user account management - Basic understanding of computer networking concepts (LAN, TCP/IP) - Excellent problem-solving skills with the ability to analyze issues and provide effective solutions - Strong customer service skills with the ability to communicate technical information to non-technical users - Ability to work independently as well as collaborate with a team This is a full-time position, with working hours being 9am until 5pm, usually being situated at Bagshot, however with the flexibility to visit a client's premises. ## Description Respond to help desk tickets and provide timely technical support to end-users - Diagnose and resolve software and hardware issues - Install, configure, and maintain operating systems and software applications - Assist with user account management in Active Directory - Collaborate with other IT team members to troubleshoot complex problems - Provide excellent customer service by effectively communicating technical solutions to non-technical users - Document all support activities and resolutions in the ticketing system - Perform routine maintenance tasks such as system updates and backups - Assist with computer networking tasks, including troubleshooting TCP/IP connectivity issues - Analyse computer hardware problems and recommend appropriate solutions - Provide support for Mac OS devices ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Your next 10x engineer isn't in your city. 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