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# Relief Security Operations Centre Operator - Cambridge - CB21

- **Company:** Dardan Security
- **Location:** Cambridge, UK
- **Salary:** £32,885.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Cyber Security, Microsoft Office
- **Published:** May 29, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=6fb2466dd3469461

## About the Role

Do you have experience in Microsoft Word?, * SIA CCTV Licence is desirable, but not essential.

 * Right to work in the UK and a five-year checkable history.
 * Punctual, reliable, and committed to delivering exceptional service.
 * Outstanding telephone communication skills with a professional and friendly manner.
 * Passionate about creating a positive customer experience.
 * Proficient in Microsoft Office (Excel, Word, Outlook).
 * Highly intuitive, proactive, and able to make informed decisions quickly.
 * Presentable and aligned with our corporate brand.
 * Resilient and adaptable in a dynamic environment.

## Description

We have an exciting opportunity for a Security Operations Centre (SOC) Operator to join our team at our Head Office in the beautiful grounds of Granta Park. This role is ideal for someone who thrives in a fast-paced environment and takes pride in delivering exceptional customer service over the phone and via email. As part of a multi-skilled team, you will be the first point of contact for clients and colleagues, ensuring every interaction is handled professionally and efficiently. You will play a key role in supporting our out-of-hours operations, providing reassurance and solutions when they matter most.

This position offers excellent opportunities for development and progression, with full training provided before you start. If you have a strong background in telephone-based customer service or call centre work, this could be the perfect next step for you.

Your duties include (but are not limited to):

 * Deliver outstanding customer service by answering calls promptly, professionally, and with a positive attitude.
 * Act as the first point of contact for clients, ensuring queries and issues are resolved quickly or escalated appropriately.
 * Provide clear, accurate, and timely information to clients and internal teams.
 * Complete detailed and accurate reports for clients and managers.
 * Monitor and respond to CCTV systems (full training provided)
 * Support staff welfare through check-in calls and proactive communication.
 * Assist with resourcing and arranging shift coverage as required.
 * Oversee Mobile Patrol and Response Teams, ensuring alarm responses are logged and actioned.
 * Manage out-of-hours telephone answering for Dardan's clients, maintaining a calm and professional tone at all times.


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