> Markdown version of [/jobs/ext/329165-technical-support-scientist](https://www.wearedevelopers.com/jobs/ext/329165-technical-support-scientist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Scientist - **Company:** Zenopa - **Location:** Chilworth, UK - **Experience:** Experienced - **Salary:** £35,000.0 - £45,000.0 - **Contract:** Permanent contract - **Skills:** Databases, Microsoft Dynamics CRM, Log Files - **Published:** June 5, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=779f38d23ccca81a ## About the Role * PhD in Life Sciences - Molecular or Cell Biology preferred * A minimum of 3yrs laboratory research experience * Hands on experience of instrumentation (e.g. Liquid Handling platforms, Nucleic Acid Purification Instrumentation) - usage and basic maintenance * Experience of capillary electrophoresis platforms and/or Next Generation Sequencing would * be valuable. * Candidate should be self-motivated, determined, and personable. * Highly organised and skilled at managing time effectively., * Are you able to commute into the office in SO16 4 days a week? * Do you have a full driving license? * Do you have the full right to work across the UK with requiring sponsorship? * Are you commercially motivated for a customer facing role? * Do you have experience with molecular or cellular biology? ## Description * Providing expert advice and troubleshooting for customers based in UK, Benelux, Ireland and South Africa * Performing Instrument demos, workshops and IQ/OQs * Servicing, repair and maintenance of instrumentation both at base and at customer sites * On call for urgent instrument triaging and shipping of loaner instruments (premier warranties) during holiday shut down periods (across the 3 working days between Christmas and New Year) * We also provide comprehensive technical training for all new scientific staff * Occasional presentation of technical seminars at Promega's HQ or at customer venues. * Work closely with Strategic Marketing team to provide project based technical support and guidance * Assist in coordinating use of our on-site Laboratory and its readiness for specific activities Specific Tasks * Setting up tickets within MS Dynamics CRM system * Adding details of assets and service agreements to the Microsoft Dynamics CRM database * Tracking numbers of customer interactions, by email, chat, and telephone * Undertaking required training webinars to keep knowledge up to date using Promega LMS * Working with other Promega personnel to design and implement science based hands-on customer experience * Training technical colleagues on specific product/application * Checking demo instruments prior to shipping as required * Organizing shipping of customer instrumentation for repairs * Involvement in maintaining spare parts and other lab consumables as required * Opportunity to become a SME on particular applications or instrumentation (as required) * Opportunity to become proficient in log file analysis for troubleshooting instrumentation issues Any other duties as determined by your manager ## Related Videos - [Data Analytics with Microsoft Fabric: End-to-End Use Case with Data Agents](https://www.wearedevelopers.com/videos/1547-data-analytics-with-microsoft-fabric-end-to-end-use-case-with-data-agents) - [The Software Bug All Stars - and what we can learn from them](https://www.wearedevelopers.com/videos/423-the-software-bug-all-stars-and-what-we-can-learn-from-them) - [Geometric deep learning for drug discovery](https://www.wearedevelopers.com/videos/264-geometric-deep-learning-for-drug-discovery) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Logs in observability - Correlation](https://www.wearedevelopers.com/videos/1430-logs-in-observability-correlation) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk)