> Markdown version of [/jobs/ext/32917-it-support-level-2-helpdesk-analyst](https://www.wearedevelopers.com/jobs/ext/32917-it-support-level-2-helpdesk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT support - Level 2 helpdesk analyst - **Company:** Keyinsite Consultancy Ltd - **Location:** Slough, UK (Remote available) - **Experience:** Experienced - **Salary:** £40,000.0 - £45,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Amazon Web Services, Microsoft Azure, Cyber Security, Domain Name System (DNS), Hyper-V, Storage Area Network (SAN), Microsoft Office, Microsoft Software, Windows Servers, Virtual Desktops, Routing, Citrix Systems, Windows PowerShell, Microsoft SharePoint, Wireless Networks, Scripting, Computer Network Technologies, Firewalls (Computer Science), Cisco, Vmware - **Published:** May 29, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=25dc8300fa33d169 ## About the Role Do you have a valid Driving License license?, Do you have experience in Microsoft Windows Server?, We are looking for a 2/3rd line support analyst to join our existing small team. We support local, regional and international clients. You would be very much involved with looking at new technologies for our clients. You will need a minimum of 5 years working in a level 2/3 role, be motivated and flexible. Working from home for a few day a week is also possible We work with many different clients across all disciplines, which makes the job challenging and rewarding Requirements: * Microsoft, Citrix, Cisco or VMware engineer-level certifications (desirable) * Have extensive working knowledge to support the below Microsoft's technology products: * Azure (Infrastructure, Virtual Desktop and Identity) * Office 365 (Exchange Online, SharePoint Online, Teams, Endpoint Manager, Defender for Business) * Windows Server (DNS, Active Directory, Hyper-V) * Confident with Microsoft PowerShell and scripting * Strong network technologies experience - routing, switching, wireless networking DNS and firewalls * Be able to produce and maintain detailed technical documentation * Have stakeholder management skills, with the ability to communicate technical solutions to different audiences * Demonstrate excellent communication skills, both written and verbal * Broad knowledge of cyber security concepts and products * Familiarity with other Private and Public Cloud solutions - VMware, AWS, etc * Be familiar with Storage Area Networks technologies - SAN arrays ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)