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# IT Operational Readiness Lead

- **Company:** Post Office Ltd
- **Location:** London, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Live Connect (Windows), PRINCE2, Service Design, Information Technology
- **Published:** June 5, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=f2549c7c56f5031c

## About the Role

Do you have experience in ITIL?, To be successful in this role you will have significant experience operating in IT Service Management, Service Design & Transition, or Operational Readiness roles within complex, enterprise environments

As a IT Operational Readiness Lead, you will have experience defining and embedding frameworks, standards, and governance models to assure services entering live operation. In addition to this, the ideal candidate will:

 * ITIL Foundation or equivalent service management certification.
 * Proven experience managing teams that support both operational service delivery and technology adoption
 * Demonstrable experience providing independent assurance, oversight, and challenge across complex programmes and product-based delivery models.
 * Strong track record of influencing senior stakeholders and delivery teams to embed operational considerations early in the lifecycle.
 * Experience driving continuous improvement in operational practices, using insight, feedback, and lessons learned from live services
 * Experience working across cross-functional teams, including Product, Engineering, Service Operations, and Delivery, to drive consistent outcomes.
 * Proven ability to identify and manage operational risks, issues, and dependencies within change portfolios.
 * Experience of operating within governance forums, readiness reviews, and go/no-go decision-making environments.
 * Project or programme management certification (e.g., PRINCE2, Agile).

## Description

As a IT Operational Readiness Lead, you will join us on our journey and undertake a truly valuable role responsible for defining, building, delivering and assure IT services that support the Post Office business and are fully aligned to the Post Office strategy, IT Strategy and target operating model.

You will be a lead practitioner within the Introduction & Improvement Management team, providing senior capability to shape, embed, and assure the operational viability of services before they enter live operation.

This role offers you a unique opportunity to influence programmes and product teams early, driving consistent standards, and providing independent challenge to ensure operational risks are understood and managed.

How our people behave is as important to Post Office, as what is delivered. The IT Operational Readiness Lead, will role model the Post Office behaviours and demonstrate a Postmaster first mindset


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