> Markdown version of [/jobs/ext/329200-product-support-engineer](https://www.wearedevelopers.com/jobs/ext/329200-product-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Product Support Engineer

- **Company:** Silverwood Recruitment
- **Location:** Lurgan, UK
- **Experience:** Experienced
- **Salary:** £41,097.0
- **Contract:** Permanent contract
- **Skills:** Key Management, Microsoft Office, Remote Service Software, SC Clearance
- **Published:** June 5, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=c727a57f1db95734

## About the Role

Do you have experience in Technical support?, * Minimum 3 years' engineering experience across:

 * Intruder alarms
 * CCTV systems
 * Access control
 * Key management systems
 * Networks/IP-based products
 * Strong customer service and communication skills
 * Excellent telephone manner with remote diagnostic experience
 * Good knowledge of Microsoft Office and PC systems
 * Ability to work independently and as part of a team
 * Strong organisational skills and ability to prioritise workloads

Desirable Experience

 * Enterprise-wide CCTV systems
 * Remote programming of access control systems
 * Experience with signalling devices relating to intruder alarm systems

Desirable Product Knowledge

 * AMAG Symmetry Access Control
 * Gallagher
 * Nedap
 * Milestone CCTV
 * Deister Key Management Systems
 * Allied Telesis

Additional Information

 * Applicants must provide a 5-year checkable work history
 * Successful candidates must pass relevant background and security screening checks
 * Candidates must currently hold, or be eligible to obtain, SC Clearance

## Description

Working alongside customer service and scheduling teams, you will provide technical support to customers and engineers while helping resolve issues remotely where possible. The aim is to reduce the need for field engineer callouts by diagnosing and resolving faults efficiently over the phone and through remote support tools., * Providing technical support to internal and external engineers and end users

 * Delivering first-line remote diagnostics and fault resolution
 * Handling customer calls professionally and efficiently
 * Prioritising workload to meet SLA and contractual deadlines
 * Scheduling and communicating accurate job information
 * Supporting the Security Control Centre team when required
 * Escalating unresolved issues appropriately
 * Maintaining high customer service standards at all times


## Related Videos

- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [This Machine Ends Data Breaches](https://www.wearedevelopers.com/videos/574-this-machine-ends-data-breaches)
- [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers)
- [Pragmatic Blockchain Design Patterns: Integrating Blockchain into Business Processes](https://www.wearedevelopers.com/videos/1579-pragmatic-blockchain-design-patterns-integrating-blockchain-into-business-processes)
- [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company)
- [Going Beyond Passwords: The Future of User Authentication](https://www.wearedevelopers.com/videos/714-going-beyond-passwords-the-future-of-user-authentication)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Dev Digest 191: Malware interviews, EU ❤️ Open Source and Skilled Agents](https://www.wearedevelopers.com/magazine/645-dev-digest-191-malware-interviews-eu-open-source-and-skilled-agents)
- [Events like RSAC Get You CISOs. Developers Decide What Actually Gets Deployed.](https://www.wearedevelopers.com/magazine/693-events-like-rsac-get-you-cisos-developers-decide-what-actually-gets-deployed)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)