> Markdown version of [/jobs/ext/329201-2nd-line-it-support-analyst](https://www.wearedevelopers.com/jobs/ext/329201-2nd-line-it-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 2nd Line IT Support Analyst - **Company:** MaxAd - **Location:** Haslemere, UK (Remote available) - **Salary:** £35,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Cloud Computing, System Configuration, Windows Servers, Networking Basics, Windows Desktop, Software Troubleshooting, Information Technology, User Administration - **Published:** June 5, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=d5b15d81661b2a2e ## About the Role Do you have experience in Technical support?, If you've already gained some experience within an MSP environment and are looking to move into a more technically involved 2nd Line Support role, this is an excellent opportunity to join a growing IT services business where you'll continue developing your skills across a broad range of technologies and client environments. Working within a collaborative and supportive service desk team, you'll act as a key escalation point for 1st Line issues, taking ownership of more technically challenging support requests and seeing problems through to resolution. You'll support a wide variety of clients across different sectors, giving you exposure to multiple systems, technologies and infrastructure environments on a daily basis. This role would suit someone with previous MSP experience who enjoys troubleshooting, takes pride in delivering excellent customer service and is looking to build their technical expertise within a professional, forward-thinking business., * Previous experience working within an MSP environment - Essential * Experience within a 2nd Line or strong 1st/2nd Line IT support role * Good working knowledge of Microsoft 365, Windows Desktop and Windows Server environments * Experience supporting Active Directory, user administration and basic networking * Strong troubleshooting and problem-solving abilities * Excellent communication and customer service skills * Ability to manage and prioritise multiple support requests effectively * A proactive attitude with a genuine interest in developing technically * Relevant IT certifications or ongoing technical study would be advantageous ## Description * Provide predominantly 2nd Line remote support across a range of client environments * Troubleshoot and resolve escalated hardware, software, networking and user issues * Support Microsoft 365, Windows Server, Active Directory and cloud-based environments * Investigate technical problems, perform root cause analysis and implement resolutions * Escalate complex infrastructure or project-related issues where appropriate * Maintain accurate ticket updates, documentation and client communication throughout the support process * Assist with user onboarding, device configuration and administration tasks * Support system upgrades, migrations and wider IT projects when required * Occasionally visit client sites to provide hands-on technical support ## Related Videos - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Introducing Digital Samba Embedded Video Conferencing API MCP Server](https://www.wearedevelopers.com/videos/1640-introducing-digital-samba-embedded-video-conferencing-api-mcp-server) - [What’s New with Windows Power-User Tools](https://www.wearedevelopers.com/videos/2069-what-s-new-with-windows-power-user-tools) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)