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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Manager - **Company:** Black Desert Resort - **Location:** Ivins, UT, United States - **Experience:** Experienced - **Salary:** $85,000.0 - $105,000.0 - **Contract:** Temporary contract - **Skills:** Audio Video Distribution, Backup Devices, VoIP, Business Software, Software Documentation, Cyber Security, Information Systems, Desktop Computing, Disaster Recovery, Multi-Factor Authentication, Networking Hardware, IPTV, Internetworking, Network Troubleshooting, Microsoft Software, Network Architecture, Network Diagrams, Network Connections, Anti-Phishing, Systems Integration, TCP/IP, Virtual Local Area Networks, Wireless Access Point, Wireless Networks, Wi-Fi Technology, Enterprise Software Applications, Firewalls (Computer Science), Information Technology, Patch Management, Network Server, Cisco, User Accounts - **Published:** September 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=98517dd3c1e879e2 ## About the Role * Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field preferred. Equivalent combination of education, certifications, and relevant professional experience may be considered. * Minimum of 4 to 6 years of progressive information technology experience, preferably within hotels, resorts, hospitality, gaming, healthcare, or another complex 24-hour operational environment. * Previous experience serving as an onsite technology resource for a hotel, resort, or multi-department operation strongly preferred. * Experience with Agilysys Versa PMS or other enterprise hospitality property management systems strongly preferred. * Knowledge of hospitality technology integrations involving PMS, POS, payment processing, reservations, electronic locks, housekeeping, accounting, guest Wi-Fi, and related systems. * Strong knowledge of wired and wireless networking, TCP/IP, VLANs, switches, firewalls, wireless access points, internet connectivity, and network troubleshooting. * Experience supporting Microsoft environments, user accounts, endpoint devices, printers, mobile devices, and common business applications. * Working knowledge of cybersecurity principles, including multifactor authentication, endpoint protection, access controls, patch management, backups, phishing prevention, and incident response. * Understanding of PCI requirements and appropriate handling of payment and confidential information preferred. * Experience supporting televisions, IPTV, casting, VoIP telephones, electronic locks, mobile keys, audiovisual systems, digital signage, or other hospitality guest-room technology preferred. * Working knowledge of structured cabling and low-voltage technology infrastructure, including the ability to trace, label, test, and troubleshoot network connections. * Experience coordinating technology vendors, contractors, service providers, installations, repairs, and system implementations. * Strong project management and organizational skills with the ability to manage multiple technical issues and projects simultaneously. * Strong troubleshooting and analytical skills with the ability to identify root causes rather than relying solely on temporary solutions. * Ability to prioritize incidents based on guest impact, operational disruption, revenue risk, security implications, and business continuity. * Excellent verbal and written communication skills with the ability to explain technical information to nontechnical audiences. * Strong service orientation and understanding that IT support in a luxury hospitality environment directly contributes to the guest and employee experience. * Ability to remain composed, organized, and solution-focused during technology outages and other high-pressure situations. * Ability to maintain confidentiality and exercise sound judgment when handling system credentials, security information, guest data, employee information, and business records. * Ability to work independently while recognizing when issues require escalation, approval, or strategic direction from the Director of IT. * Relevant industry certifications such as CompTIA, Microsoft, Cisco, ITIL, cybersecurity, or equivalent certifications are preferred but not required. #blackdesertresort ## Description Technology is integral to nearly every aspect of the resort experience, from reservations and guest rooms to restaurants, payment processing, communications, security, and back-of-house operations. The IT Manager plays a critical role in ensuring these systems remain reliable, secure, connected, and responsive to the needs of guests and resort operations. Job Specifications: Onsite: Black Desert Resort Shift & Schedule Availability: Year-Round / Full-Time Pay Range: $85,000 - $105,000/year. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. Why Join Us: * Comprehensive Benefits: Health insurance, retirement plans, employee dining room, paid time off, hotel benefits, local discounts, and resort-exclusive perks. * Technology Impact: Manage technology that directly supports resort operations, employees, revenue generation, and the luxury guest experience. * Professional Growth: Work closely with the Director of IT while gaining broad exposure to hospitality technology, infrastructure, cybersecurity, system integrations, property development, and enterprise technology initiatives., * Manage the day-to-day operation, availability, security, reliability, and performance of critical business and guest-facing technology systems throughout Black Desert Resort. * Support the Director of IT in executing technology strategies, standards, infrastructure plans, cybersecurity initiatives, system improvements, and technology projects. * Provide timely technical support, troubleshooting, and incident resolution for employees, guests, resort leadership, and operational departments. * Administer and support Agilysys Versa PMS and integrations with reservations, payments, point-of-sale, housekeeping, accounting, electronic door locks, guest services, and other resort systems. * Troubleshoot system interfaces and integrations, working with the Director of IT, internal partners, and vendors to identify root causes and restore functionality. * Manage and troubleshoot guest and employee Wi-Fi throughout guest rooms, residences, public spaces, restaurants, meeting areas, offices, outdoor areas, and back-of-house locations. * Monitor and maintain network infrastructure, including internet connectivity, wireless access points, switches, firewalls, servers, network equipment, backups, and system integrations. * Support in-room technology, including televisions, IPTV and casting systems, telephones, electronic locks, mobile keys, digital room controls, connectivity, and other connected guest devices. * Respond to guest room technology issues promptly and professionally, recognizing that technology performance directly impacts the luxury guest experience. * Serve as a primary onsite escalation resource for technology outages and incidents affecting guests, employees, revenue, payment processing, security, communications, or business continuity. * Promptly escalate significant outages, cybersecurity concerns, system failures, vendor issues, or other material technology risks to the Director of IT. * Assist with assessing technology incidents, establishing priorities based on operational impact, coordinating appropriate resources, and communicating status and recovery expectations to affected leaders. * Support the Director of IT in developing, maintaining, and testing technology incident response, backup, disaster recovery, and business continuity procedures. * Coordinate vendor support cases, escalations, onsite service visits, system maintenance, repairs, upgrades, installations, and technology projects through completion. * Support the management of technology vendors and service providers, including contracts, software licenses, warranties, subscriptions, renewals, service agreements, and service-level performance. * Track unresolved vendor issues and coordinate with the Director of IT when escalation or additional vendor accountability is required. * Assist with low-voltage technology infrastructure, including structured cabling, network drops, patch panels, equipment racks, wireless access points, telephones, audiovisual equipment, access control, cameras, and digital signage. * Trace, identify, label, test, document, and troubleshoot low-voltage cabling and network connections using appropriate tools and established procedures. * Maintain organized telecommunications rooms, equipment racks, patch panels, cabling, and related technology infrastructure. * Coordinate specialized, licensed, life-safety, electrical, and code-regulated work with the Director of IT and qualified contractors rather than performing work outside the position's authorized scope. * Support audiovisual and technology requirements for resort meetings, conferences, special events, executive meetings, and other operational needs. * Maintain secure user accounts, system permissions, role-based access, onboarding, job changes, offboarding, and periodic user-access reviews in accordance with established IT standards. * Partner with People Services and department leaders to ensure technology access is appropriately established, modified, and terminated as employment or job responsibilities change. * Implement and maintain cybersecurity controls established by the Director of IT, including multifactor authentication, endpoint protection, security updates, patching, backups, access controls, password requirements, and incident-response procedures. * Monitor for potential cybersecurity threats, suspicious activity, unauthorized access, malware, phishing, and other security risks and promptly escalate concerns in accordance with established procedures. * Protect guest, employee, payment, financial, proprietary, and confidential company information and support applicable PCI, privacy, cybersecurity, and information-security requirements. * Support payment-processing technology and coordinate troubleshooting of technology issues that could affect point-of-sale transactions or other revenue-generating systems. * Maintain accurate technology inventories, including computers, mobile devices, network equipment, telecommunications equipment, licenses, peripherals, and other technology assets. * Maintain current system documentation, network diagrams, cabling records, configuration information, vendor contacts, support information, warranties, credentials management processes, and recovery procedures. * Support documentation standards that reduce reliance on undocumented institutional knowledge and improve continuity of operations. * Assist the Director of IT with technology budgeting, capital planning, equipment replacement schedules, procurement, and recommendations for future technology investments. * Identify operational technology needs and provide recommendations to the Director of IT based on guest impact, reliability, cybersecurity, scalability, operational requirements, and cost. * Participate in technology implementations, system upgrades, property enhancements, construction projects, renovations, openings, and other resort initiatives requiring technology infrastructure or system integration. * Coordinate technology readiness for new guest rooms, restaurants, outlets, offices, meeting spaces, and other resort facilities as they become operational. * Test systems following installations, changes, upgrades, or repairs to confirm functionality before releasing them for operational use. * Develop and maintain standard operating procedures for common IT processes, incident response, user access, system recovery, equipment management, and other technology functions under the direction of the Director of IT. * Provide training and practical guidance to employees and managers regarding resort technology, cybersecurity awareness, system use, and appropriate escalation procedures. * Communicate technology outages, risks, incidents, project status, vendor issues, and technical recommendations clearly to the Director of IT, resort management, and affected departments. * Translate technical issues into practical operational information so resort leaders understand business impact, available options, risks, and anticipated next steps. * Work collaboratively with Front Office, Housekeeping, Engineering, Security, Finance, People Services, Food & Beverage, Sales, Reservations, Marketing, Golf, and other operational departments. * Maintain professional and responsive communication with guests when direct guest interaction is required to resolve technology issues. * Participate in after-hours, weekend, holiday, and on-call support when critical operational needs require it. * Perform other technology-related duties and projects as assigned by the Director of IT based on resort and business needs. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [WeAreDevelopers LIVE - Playing in Production](https://www.wearedevelopers.com/videos/100363-wearedevelopers-live-playing-in-production) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Computer Vision from the Edge to the Cloud done 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