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# MSP Help Desk Support Analyst/Field Tech

- **Company:** PROXIT TECHNOLOGY SOLUTIONS INC.
- **Location:** La Grange, IL, United States
- **Salary:** $55,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Software Applications, Microsoft Azure, Linux, Document Management Systems, Domain Name System (DNS), Electronic Mailing, Issue Tracking Systems, Traceroute, Microsoft Operating Systems, Networking Cables, Ping (Networking Utility), Proprietary Software, Peripherals, Information Technology
- **Published:** September 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6ecbce80bcca3dd9

## About the Role

* Must have good communication, documentation, and people skills.
 * We want someone looking for a career, not just a job.
 * Ability to handle on multiple problems at once and keep a cool head.
 * Our customers need someone who is proactive and will address an issue they see before it becomes a problem., * Reliable transportation to/from client sites
 * Solid knowledge of Windows 10/11 and MacOS
 * Solid knowledge of MS Office applications in both Windows and MacOS
 * Knowledge of M365 administration and licensing.
 * Basic network connectivity troubleshooting skills (Understand how to read Ping and Trace Route results, DNS issues, knowledge of how to crimp network cables, etc.)
 * Basic knowledge of Microsoft Active Directory and usage of Security Groups
 * Knowledge of the Linux OS is not required but is a big plus
 * Good verbal and written skills when assisting customers remotely via phone or emailed response.
 * Patience, while most of our customers understand the work we do and how stressful it can be, we need to keep cool heads while ensuring resolution to their problems., * Associate (Preferred), * Desktop support: 2 years (Required)
 * Microsoft 365 Adminitration: 1 year (Required)
 * Azure Adminitration: 1 year (Preferred)

License/Certification:

 * CompTIA A+ certification? (Preferred)

## Description

* Effectively manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails, client tracking/ticketing system
 * Respond to all Customer requests in timely and professional manner
 * Assist with all aspects of technical support, including on-site visits as needed
 * Instruct end users in the appropriate use of equipment, software, and/or reference materials
 * Data entry (management of data) into our ticketing and documentation systems
 * Troubleshoot and resolve issues related to hardware/software, password resets, Microsoft operating systems, security, desktop applications, and peripherals
 * Research/troubleshoot issues using the tools available
 * Proactively following up on all open issues
 * Work closely with other team members to identify and suggest resolutions or improvements
 * Navigate internal/external reference support materials

This full-time position is primarily responsible for providing direct support for client for software applications, active configuration of applications, services, integration, maintenance, and upgrading of third-party software as well as operational networks, computer systems, and other IT infrastructure.

Pay: From $55,000.00 per year