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# 1st Line IT Admin Support

- **Company:** ProCook Ltd
- **Location:** Haresfield, UK
- **Salary:** £30,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Business Systems, Software Licensing, Microsoft Business Central, User Administration, User Accounts
- **Published:** September 1, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=2d98178dd4998959

## About the Role

* Previous Service Desk or IT Administration experience.
 * Strong customer service skills.
 * Good knowledge of Microsoft 365.
 * Organised and detail-oriented.
 * Able to manage multiple priorities.
 * Comfortable working independently with clear escalation routes.
 * BC (Business Central) knowledge/skills desirable but not mandatory.

## Description

We are looking for a 1st Line IT Admin Support to join our IT team on an initial 3 months fix term contract. You will provide first-line IT administrative support, triage service desk tickets, and manage colleague onboarding and offboarding activities while ensuring a positive user experience and timely resolution of routine IT requests., Service Desk & Ticket Management

 * Monitor and triage incoming IT support tickets.
 * Resolve basic first-line technical queries.
 * Escalate complex issues to the appropriate IT specialists.
 * Track ticket progress and ensure users receive regular updates.
 * Maintain accurate service desk records.

Joiners, Movers & Leavers

 * Coordinate IT onboarding for new starters.
 * Support Microsoft 365 administration, including user management, licensing and mailbox administration
 * Set up laptops, peripherals and mobile devices.
 * Ensure all system access is provisioned before start dates.
 * Manage offboarding activities, including account deactivation and equipment recovery.
 * Support internal role changes and access amendments.

User Account Administration

 * Create and amend user accounts across business systems.
 * Reset passwords and support account lockout requests.
 * Manage distribution lists and shared mailboxes.
 * Maintain user permissions in line with company processes.

General IT Administration

 * Maintain IT asset registers.
 * Record hardware allocation and returns.
 * Assist with software licensing administration.
 * Coordinate equipment deliveries and collections.
 * Produce basic reporting on ticket volumes and service levels.
 * Follow IT security policies and procedures.

Colleague Support

 * Answer routine IT queries via Ticket and Telephone.
 * Provide guidance on common applications and systems.
 * Assist colleagues with Microsoft 365 issues.
 * Support meeting room and conferencing technology where required.
 * Deliver a professional and customer-focused support experience.