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# Technical Service Engineer

- **Company:** Adecco
- **Location:** Haddenham, UK
- **Salary:** £32,000.0 - £34,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Information Technology
- **Published:** September 1, 2026
- **Apply:** https://jobsthamesvalley.co.uk/jobs/apply/ats-redirect/?id=2950454168-2

## About the Role

* Scientific background with experience working within a laboratory, life sciences, biotechnology or technical instrumentation environment is highly beneficial
 * Proven experience diagnosing, troubleshooting and repairing hardware and software faults
 * Previous experience in an IT Support role is essential
 * Science degree or medical background advantageous
 * Strong troubleshooting and problem-solving skills
 * Knowledge of Windows 11, Microsoft 365, and Active Directory
 * A practical, detail-focused and people-oriented approach
 * Full UK driving licence

This is a great opportunity for someone who enjoys variety, problem-solving, and working across both IT and engineering in a supportive environment.

## Description

* Annual bonus scheme
 * 25 days holiday + 3 days Christmas shutdown (+ bank holidays)
 * Holiday buy/sell scheme
 * Pension (with employer contribution)
 * Private medical (after qualifying period)
 * Company laptop & mobile
 * Ongoing training and development
 * Employee perks, discounts & company events

Responsibilities:

Workshop & Repair Management:

 * Diagnose, troubleshoot and coordinate the repair of hardware and software faults on advanced equipment
 * Manage workshop-based investigations and repairs of equipment returned from customer sites
 * Use diagnostic software and technical processes to identify root causes and implement effective solutions
 * Provide technical support to customers via phone, email and remote support tools
 * Work closely with colleagues and technical teams to resolve complex issues
 * Maintain accurate service records, repair documentation and customer support cases within the CRM system
 * Support field-based engineers throughout the UK when required
 * Occasionally accompany Field Service Engineers to customer sites across locations such as Oxford, Cambridge and London

Internal IT Support:

 * Provide IT support to office and field-based staff
 * Troubleshoot day-to-day issues (Windows 11, password resets, user access, etc.)
 * Support Microsoft 365, Active Directory, and general IT systems
 * Assist with on-boarding/off-boarding, equipment setup, and IT asset tracking
 * Liaise with central IT teams for escalations