> Markdown version of [/jobs/ext/3293346-it-service-analyst](https://www.wearedevelopers.com/jobs/ext/3293346-it-service-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Analyst - **Company:** Red Nucleus - **Location:** London, UK - **Experience:** Experienced - **Salary:** £31,826.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Adobe Acrobat, Active Directory, Adobe After Effects, Amazon Web Services, Antivirus Softwares, Software Applications, Microsoft Azure, Cloud Computing, Software Debugging, Desktop Computing, Desktop Environments, Issue Tracking Systems, Microsoft Office, Microsoft Operating Systems, Cloud Services, Adobe, Information Technology, SAP MDG, Casper Suite - **Published:** September 29, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5903633759 ## About the Role * Bachelor's degree in IT, or equivalent combination of education and experience. Experience: * Minimum of 3 years working within an IT support role Technical Skills * Must have some experience supporting and troubleshooting Apple computers * Experience with Apple Business Manager (ABM) and Apple MDM tools, Jamf experience preferred * Strong knowledge of Microsoft Operating systems including Windows 10 * Experience working with and installing Microsoft Office Suite * Strong desktop software and hardware troubleshooting skills * Experience with Adobe cloud products including Acrobat * Some knowledge of cloud hosting services such as Azure and AWS * Basic understanding of data protection and IT security best practices * Understanding of next gen virus protection software and the ability to troubleshoot minor security incidents * Experience working with Active Directory * Understanding of desktop imaging and deployment of desktop environments * Understanding of video creation software such as Adobe After Effects desirable * Strong orientation to quality, continuous improvement and customer service Soft Skills: * Exceptional customer service skills * Highly ethical * Strong communications skills (written and verbal) * Highly organizational with excellent follow through * Ability to work both independently and as part of a team * Must be a self-starter with the ability to understand new technology quickly * Initiative, drive and enthusiasm * Good planning and organizational skills * Ability to multi-task, prioritize, adapt to changing environment Physical Requirements: * Sitting at a desk for 6-8 hours a day * Working on a computer for 6-8 hours a day * May be required to work unpredictable hours * The ability to travel as needed ## Description supporting employees locally and remotely with all computer and technology related issues. This position will assist with the initial builds, maintenance, and troubleshooting of computer systems, peripherals and other business technology. As part of this role the individual is required to create and maintain documentation and procedures relating to service desk functions. May be to travel to site locations, as needed for end user and technology support., * Support all desktop and end user functions * Assist with both on and off-site set-up, installation, debugging, tracking and maintenance of hardware and software * Assist with ordering hardware and supplies and maintaining adequate quantities for handling maintenance and new installations * Monitor support ticket queue and maintain accurate information within the service desk system * Record, track, and document service desk solutions * Issue and track equipment issued and document assets accordingly * Perform proactive maintenance on end user device Other Functions/Responsibilities * Other duties as assigned ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [NoCode LiveCode: Leveraging AI Tools to Craft Fully Functional Apps!](https://www.wearedevelopers.com/videos/1169-nocode-livecode-leveraging-ai-tools-to-craft-fully-functional-apps) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Lost and Wasted Time: Searching for the Cozy Web](https://www.wearedevelopers.com/videos/2107-lost-and-wasted-time-searching-for-the-cozy-web) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)