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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Experienced 1st line IT Technician - **Company:** Tel Group Limited - **Location:** Penwortham, UK - **Experience:** Experienced - **Salary:** £28,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Backup Devices, Microsoft Outlook, Desktop Computing, IP Addressing, Network Connections, Backup and Restore, Wi-Fi Technology, Network Switches, Office365, Peripherals, Microsoft InTune, Microsoft Onedrive, Laptops, Network Server, User Accounts - **Published:** September 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ee0c39855b00ce5d ## About the Role Tel Group is looking for an experienced, technically capable and reliable 1st Line IT Technician to work full-time within a secondary school in the Penwortham area. You will be employed by Tel Group but based at the school throughout the working week, providing day-to-day IT support to staff and pupils. We are looking for someone who has previously worked in a busy IT support role and can confidently hit the ground running. Experience within a school or education environment would be beneficial, but this is not essential if you have suitable experience supporting users and technology within another business or organisation. You will work alongside and under the guidance of an experienced Senior IT Technician, giving you the opportunity to expand your technical knowledge, take on more responsibility and continue developing your career. However, you must already have strong first-line support experience and be comfortable managing common IT issues independently., * Previous experience working in a 1st line IT support, service desk or IT Technician role. * Strong practical knowledge of Windows 10/11 and Microsoft 365. * Experience diagnosing and resolving hardware, software and user account issues. * Experience supporting desktops, laptops, printers and other IT equipment. * Working knowledge of Active Directory, including creating accounts, resetting passwords and managing basic permissions. * A good understanding of networking, including Wi-Fi, IP addressing and connectivity troubleshooting. * Confident using and managing a helpdesk ticketing system. * Technically confident and able to investigate problems using your own initiative. * Ability to explain technical issues clearly to non-technical users. * Strong customer service and communication skills. * Ability to prioritise workload and manage multiple support requests. * Able to work independently while knowing when to escalate an issue. * Reliable, punctual and committed to maintaining a high standard of work. * A strong work ethic and willingness to take ownership of tasks. * A positive attitude and genuine willingness to learn and develop. Desirable Skills and Experience * Previous experience working within a school, college or other education setting. * Experience supporting SIMS or other management information systems. * Experience with Microsoft Intune or device management. * Experience supporting interactive displays and classroom technology. * Basic experience supporting servers, network switches and backup systems. * An IT qualification such as CompTIA, Microsoft, BTEC, NVQ or an IT apprenticeship. ## Description * Provide responsive and professional 1st line IT support to staff and pupils. * Take ownership of support requests and manage them through the helpdesk system. * Diagnose and resolve hardware, software, network and user account issues. * Set up, configure and support Windows PCs, laptops, printers and peripherals. * Create and manage user accounts within Active Directory and Microsoft 365. * Support password resets, permissions, shared drives, email accounts and user access. * Install and deploy new computers, software, applications and updates. * Support Microsoft 365 applications, including Outlook, Teams, Word, Excel and OneDrive. * Assist with school systems and applications, including SIMS and curriculum software. * Support classroom technology, including interactive displays, projectors and audio-visual equipment. * Assist with Wi-Fi, network switches, servers, backups and other infrastructure. * Troubleshoot network connectivity and printing issues. * Prepare and test IT equipment for new staff and pupils. * Support assemblies, meetings, exams, parents' evenings and other school events when required. * Maintain accurate asset registers, equipment records and technical documentation. * Monitor consumables and identify equipment requiring repair or replacement. * Escalate more complex technical issues to the Senior Technician or wider Tel Group technical team. * Follow all school and Tel Group policies relating to safeguarding, cybersecurity and data protection. ## Related Videos - [Bringing digital education to refugee and host communities in remote regions of Africa](https://www.wearedevelopers.com/videos/644-bringing-digital-education-to-refugee-and-host-communities-in-remote-regions-of-africa) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Fake or News - AI Toothbrushes, Carrier Pigeon Tech & Life on Mars - Krzysztof Cieślak](https://www.wearedevelopers.com/videos/2165-fake-or-news-ai-toothbrushes-carrier-pigeon-tech-life-on-mars-krzysztof-cieslak) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk)