> Markdown version of [/jobs/ext/329350-it-support-engineer-1st-line-managed-service-provider](https://www.wearedevelopers.com/jobs/ext/329350-it-support-engineer-1st-line-managed-service-provider). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - 1st Line (Managed Service Provider) - **Company:** Vizion 4 IT Ltd - **Location:** Bletchley, UK - **Experience:** Starter - **Salary:** £28,000.0 - £30,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Networking Basics, Network Connections, Azure Active Directory, Cloud Services, Remote Service Software, Microsoft SharePoint, TCP/IP, Computer Networking Systems, Software Troubleshooting, User Administration - **Published:** June 5, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=46666a06d42555db ## About the Role Do you have a valid Driving License license?, Do you have experience in Windows?, * Minimum of 1 years experience working on an IT helpdesk or within an MSP * Experience supporting Windows 11 in a business environment * Experience with Microsoft 365 (Exchange, SharePoint, Azure AD) * Understanding of basic networking concepts (DNS, DHCP, TCP/IP) * Experience using IT helpdesk/ticketing systems to manage multiple support requests * Strong troubleshooting and customer service skills Personal Qualities We are looking for someone who: * Has a passion for technology * Enjoys helping users and delivering excellent customer service * Is organised and able to manage multiple tickets * Communicates clearly with both technical and non-technical users * Works well in a busy MSP environment * Has a positive, proactive attitude ## Description An established Managed Service Provider based in Milton Keynes for over 18 years is looking for an additional 1st Line IT Support Engineer to join our growing team. You will be working alongside a team of 7 experienced engineers providing IT support to a wide range of business clients. This role is ideal for someone with at least 1 - 2 years' experience working on an IT helpdesk or within an MSP environment who is looking to further develop their technical skills and gain exposure to a wide range of technologies. You will handle support requests from clients via phone, email, remote support tools and our helpdesk system. Where issues cannot be resolved remotely, occasional on-site visits to client sites will be required. This is a fast-paced but friendly environment where engineers are encouraged to expand their technical knowledge and progress their careers. Candidates must be comfortable working in a busy Managed Service Provider environment managing multiple support tickets simultaneously. Our clients use a wide range of technologies including Microsoft 365, Windows environments, networking infrastructure and cloud services., * Providing 1st line technical support to business clients as one of the first points of contact via phone, email and remote support tools. * Accurately log and manage support tickets, ensuring all issues are tracked through to resolution with clear updates and communication. * Troubleshooting Windows desktop and Microsoft 365 issues * User administration within Active Directory, Azure AD and Microsoft 365 * Supporting network connectivity and hardware issues * Assisting with new equipment installations and deployments * Visiting client sites when required to resolve technical issues ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)