> Markdown version of [/jobs/ext/329416-salesforce-support-analyst](https://www.wearedevelopers.com/jobs/ext/329416-salesforce-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Salesforce Support Analyst - **Company:** The Audley - **Location:** London, UK - **Salary:** £31,000.0 - £37,000.0 - **Contract:** Permanent contract - **Skills:** Encodings, Salesforce.Com, Mulesoft - **Published:** June 5, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=9431b882823675e2 ## About the Role Do you have experience in Time management?, You bring proven experience supporting Salesforce and highly integrated enterprise platforms within complex organisational environments. You are comfortable navigating multiple interconnected systems and understand how dependencies across platforms impact service delivery. You take personal accountability for the end-to-end management of incidents, ensuring timely triage, thorough diagnosis, and effective resolution. Quality and responsiveness are at the core of your approach, and you consistently deliver against SLAs while maintaining a strong attention to detail. Other key experience needed: * Demonstrated track record of delivering live business services against agreed KPIs and SLAs, taking ownership of outcomes and service quality * Proven ability to analyse, interpret, and present service performance data, driving data-led decisions and measurable service improvements * Proven experience supporting and contributing to Major Incident response, including technical leadership, coordination with third parties, and post-incident remediation * Experience owning, embedding, and continuously improving operational processes, procedures, and ways of working to enhance service effectiveness and resilience * A customer-oriented problem solver with excellent written and verbal communication skills. * Stakeholder management and influencing skills across multiple stakeholder groups * Demonstrates good emotional intelligence and strong self-awareness * A strong team player who is comfortable working independently, but also share ideas and adopt best practices * A confident, positive and outgoing person with natural enthusiasm and the ability to be assertive when required * Be able to quickly build a rapport with people and develop strong relationships and have great listening skills * Have a passion for self-development and to proactively improve knowledge and learn from experiences * Highly organised with strong time management and planning skills * Have an innovative approach and inspire others to seek of ways to improve processes and efficiencies ## Description * Diagnose underlying causes and provide hands on fault finding and resolution for the enterprise connected service which provide Audley's Sales systems, including: Salesforce CRM & Reservations, voice, integrations inc. Mulesoft, payments & Audley's Client Portal * Acting as a point of escalation and support for the implementation of updates/releases for Audley's sales systems * Fulfil service requests, incidents, and enhancements for calls raised to the Sales Service function through clearly defined and agreed SLAs and KPIs * Coordinate with other Technology teams to ensure alignment with ITIL-based service management processes. * Operate as a bridge between 1st line issues and specialist 3rd line teams * Work with third-party vendors and service providers delivering Sales Systems support. * Monitor system usage and performance, identifying opportunities for improvement. * Maintain documentation of processes and support procedures. * Support and champion a service culture that includes on-going service improvements relating to quality and end-user satisfaction. * Develop and maintain relationships with stakeholders across Technology & the business to drive continuous service improvement ## Related Videos - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [A Brief History of Data Storage](https://www.wearedevelopers.com/videos/974-a-brief-history-of-data-storage) - [Designing How Work Feels: The Science Behind Sanofi’s Workplace Experience](https://www.wearedevelopers.com/videos/1848-designing-how-work-feels-the-science-behind-sanofi-s-workplace-experience) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [JSON and Beyond](https://www.wearedevelopers.com/videos/968-json-and-beyond) - [Bitcoin transactions- embedding and using data for applications built on Bitcoin SV](https://www.wearedevelopers.com/videos/152-bitcoin-transactions-embedding-and-using-data-for-applications-built-on-bitcoin-sv) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [How to Respond to the “Why Do You Deserve a Promotion?” Question](https://www.wearedevelopers.com/magazine/416-how-to-respond-to-the-why-do-you-deserve-a-promotion-question) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)