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# IT Service Design Manager

- **Company:** BAE Systems
- **Location:** Preston, UK
- **Experience:** Expert
- **Salary:** £60,000.0
- **Contract:** Permanent contract
- **Skills:** Confluence, JIRA, Microsoft Office, Service Design, Information Technology
- **Published:** June 5, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=177c97ae081021e8

## About the Role

Do you have experience in Microsoft Office?, * Knowledge of IT Service Management, Service Design and Service Transition Management

 * ITIL foundation
 * Understanding of Service Design principles and artefacts
 * Ability to engage and run workshops with service owners, project managers and other relevant stakeholders to foster good collaboration and build trusted relationships
 * Ability to produce high quality documentation using Microsoft Office products, Jira / Confluence

## Description

Support the successful delivery of projects by implementing new IT service designs aligned to business needs. Facilitate engaging workshops to develop requirements and shape effective, user-focused service designs, while working closely with a wide range of project stakeholders to ensure collaboration and clarity. Take ownership of producing high-quality service design packs, ensuring all documentation is accurate, comprehensive, and supports smooth transition into operation. Contribute to the delivery of reliable, scalable, and efficient IT services.

Core Duties:

 * Designing IT Services for optimal availability via introduction of robust proactive service management processes and designing for end user consumption ensuring positive User Experiences are delivered
 * Creation of Service Design Packs and supporting Service Transition to build and release new services meeting agreed requirements
 * Delivering Service Design for multiple projects within a programme in compliance with the organisation's delivery frameworks and as a co-ordinated, seamless transition


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