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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Onboarding & Engagement Manager - **Company:** Algolia, Inc. - **Location:** London, UK (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Asana, JIRA, Software as a Service, Microsoft Office, Scrum Methodology, Standard Sql, Salesforce.Com, Search Technologies, Smartsheet, Information Technology, Atlassian Tools, Gsuite - **Published:** June 5, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=8f4f2a8a597caabf ## About the Role Do you have experience in Waterfall?, * 4+ years working knowledge of search, data, and AI technologies, with the ability to translate business requirements into structured implementation plans * 5+ years of customer-facing Technical Engagement Management experience in an agency or SaaS environment, working closely with Solutions Architects or Engineering across engagements throughout the IT project lifecycle. * Experience applying project management methodologies such as Waterfall, Scrum, Kanban, or hybrid models to deliver successful outcomes * Demonstrated ability to operate effectively in a fast-paced, dynamic environment with strong organisational discipline and attention to detail., * Project Management or Agile Certification (PMP, SAFe, Six Sigma) * Technical degree in computer science, engineering, or related quantitative field * Understanding and use of project management systems which may include Smartsheet, MS Office, Jira | Atlassian, Google Suite, Salesforce, Thoughtspot, Asana, Gainsight and Toggl * Professional fluency in a European language, preferably French, Italian or German * Working knowledge of SQL, * GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment. * TRUST - Willingness to trust our co-workers and to take ownership. * CANDOR - Ability to receive and give constructive feedback. ## Description As a Technical Onboarding & Engagement Manager, you will be accountable for the end-to-end ownership of multiple concurrent, complex customer implementations, leading engagements from mobilisation through production launch with disciplined execution and strong command of Algolia's product suite and post-sale offerings. This role requires exceptional customer-facing presence, operational rigor, decisive stakeholder leadership, and proactive risk management. You will be expected to establish clarity in scope, uphold delivery standards, and consistently meet defined timelines and success criteria to ensure customers achieve durable, long-term value from their investment in Algolia Your Role Will Consist of: * Partnering with Account Executives and Solution Engineers to ensure a structured and efficient pre-to-post sales handoff, validating scope, success criteria, resource allocation and implementation readiness. * Defining AI Search requirements and detailed project plans in collaboration with Professional Services teams. * Owning technical engagement management across a portfolio of onboarding services, serving as the primary point of contact, while leading day-to-day execution and high performing culture alongside Solutions Architects, Business Consultants, and Engineering. * Partnering with Global System Integrators (GSI) on product, service and delivery strategies. * Driving project governance and accountability, managing milestones, dependencies, deliverables, hours/budget, and quality expectations. * Providing clear, structured communication on project health, progress, risks, and strategic recommendations to customer, internal stakeholders and executives. * Proactively identifying and mitigating risks, removing blockers, and executing contingency plans to protect timelines and outcomes. * Acting as the voice of the customer when product gaps are identified, raising awareness as needed. * Recognising opportunities for upselling of professional services due to Onboarding extension requirements, customer engagement structure requirements and project velocity that would not be met by the post go live Foundation support model. * Leading structured post-go-live transitions to the Customer Success Manager and Technical Account Owner, ensuring effective knowledge transfer, clear ownership, and sustained customer confidence post-launch. * Contributing to the scalability of the Engagement Management Practice by identifying opportunities to automate and optimize onboarding processes, tools, and playbooks. ## Related Videos - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Behind the Curtain: How Recruiters Shortlist Devs in an AI-Driven Market and How You Stand Out](https://www.wearedevelopers.com/videos/100229-behind-the-curtain-how-recruiters-shortlist-devs-in-an-ai-driven-market-and-how-you-stand-out) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)