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# IT Project Coordinator-Public Safety

- **Company:** City of Germantown
- **Location:** Germantown, TN, United States
- **Experience:** Experienced
- **Salary:** $49,795.0
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, Microsoft Windows, Databases, IT Management, Security Software, Software Licensing Audit, Software Troubleshooting, Information Technology, Mobile Data
- **Published:** September 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ed8a6b62c44e3f0d

## About the Role

* Strong practical understanding of public safety operations, communications chains, and the unique physical/operational demands of Police, Fire, and EMS personnel.
 * Thorough knowledge of computer operating systems, mobile technology, application patch installation, and basic network troubleshooting methodologies.
 * Ability to break down dense technical information into simple, clear instructions for non-technical field personnel.
 * Excellent listening and interpersonal skills, with a demonstrated ability to build strong, collaborative relationships with public safety officers and fire crews.
 * Exceptional record-keeping habits with a focus on maintaining highly accurate deployment logs, update histories, and asset tracking grids., An Associate's degree or higher in Information Technology, Criminal Justice, Fire Science, or a related field, combined with two (2) to three (3) years of technical support experience or active operational work within a Public Safety (Police, Fire, or EMS) environment. A solid background in municipal application support, training delivery, or hands-on hardware/software troubleshooting is preferred.

## Description

Under the general supervision of the IT Director, the Public Safety IT Project Coordinator
provides dedicated operational support, hands-on software compliance maintenance, and end-
user training directly within the City's public safety environments. This role serves as the critical
bridge between public safety personnel (Police and Fire) and IT management, ensuring that
mission-critical field hardware and emergency software remain continuously operational and
fully updated. Prior experience within emergency services or a public safety environment is
highly preferred., * Conducts recurring, physical visits to all City fire stations and police offices to inspect, audit, and maintain local workstations and Mobile Data Terminals (MDTs). Ensures all field machines strictly conform to current operating requirements.

 * Directly addresses system update gaps on local public safety machines. Coordinates and executes the manual installation of critical Windows updates, core security software stacks, and Tyler Technologies application patches (e.g., Enterprise Public Safety, CAD, LERMS, Brazos).

 * Develops and conducts practical, role-based onboarding and ongoing training programs for Police and Fire personnel. Educates public safety staff on MDT operations and formally trains field personnel to execute routine local device update procedures independently.

 * Serves as an active communication link between the field and IT administration. Identifies front-line software pain points, catalogs operational dead zones (such as AT&T FirstNet cellular service issues), and reports consolidated field issues directly to IT Administration to guide overarching technical support strategies.

 * Manages and triages incoming public safety technology requests within the Mojo service desk queue. Troubleshoots line-level software errors, logs precise hardware configurations, and asset-tracks field units to ensure rapid issue remediation and zero operational downtime.

 * Assists with primary procurement tasks for public safety technology, including researching vendor quotes for rugged field devices, specialized peripherals, and department gear. Ensures all field equipment is accurately inventoried within the asset lifecycle database.

 * Authors, updates, and indexes clean, simple Knowledge Base (KB) reference articles and localized Standard Operating Procedures (SOPs) within the Mojo portal to assist public safety users with self-service technical resolutions.
OTHER JOB FUNCTIONS:

 + Perform other related duties as assigned.