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# ERP Support Specialist

- **Company:** James Cropper plc
- **Location:** Burneside, UK
- **Contract:** Temporary contract
- **Skills:** Business Systems, Data Validation, Power BI, Standard Sql, SQL Databases, Coda, Epicor ERP, Data Management, Infor, Tools for Reporting
- **Published:** September 25, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c2eaf619d5ec2087

## About the Role

You'll have previous experience supporting and administering ERP and/or financial systems and enjoy working with a wide range of users.

We're particularly interested in candidates who have:

 * Experience supporting ERP platforms such as Epicor, Infor M3, CODA or similar systems.
 * Strong problem-solving and analytical skills.
 * Excellent communication skills, with the ability to explain technical concepts clearly.
 * Experience creating documentation and delivering user training.
 * The ability to manage multiple priorities and build strong relationships across the business.
 * Experience with ERP upgrades, migrations or implementation projects (desirable).
 * Knowledge of SQL, Power BI or reporting tools (desirable).
 * Experience working within a manufacturing environment (desirable).

## Description

As our ERP Support Specialist, you'll become a trusted partner to users across the business, providing first and second-line support, maintaining system integrity and helping colleagues get the most from our ERP and financial systems., * Providing day-to-day support for ERP and financial system users, resolving issues and minimising business disruption.

 * Managing system administration activities including user access, security roles, master data and configuration.
 * Creating and maintaining user guides, process documentation and training materials.
 * Delivering engaging training and onboarding sessions to build user confidence and capability.
 * Supporting upgrades, testing, data validation and system improvements.
 * Investigating recurring issues and contributing to root-cause analysis and preventative solutions.
 * Developing reports and queries using tools such as SQL and Power BI to support business reporting needs.
 * Working closely with stakeholders across manufacturing and finance to enhance processes and user experience.


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