> Markdown version of [/jobs/ext/3295770-it-delivery-engineer](https://www.wearedevelopers.com/jobs/ext/3295770-it-delivery-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Delivery Engineer - **Company:** Candour Talent Limited - **Location:** Cardiff, UK - **Experience:** Experienced - **Salary:** £35,000.0 - £42,000.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, PRINCE2, Information Technology Outsourcing, Backend, Information Technology - **Published:** September 28, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=19fad07487c4444d ## About the Role Our client is looking for a customer-focused IT Delivery Engineer to join their team based in Cardiff. This role would suit an individual, who thrives in a fast-paced, hands-on role, and has a solid foundation of hardware and software knowledge, as well as end-to-end project and stakeholder management experience. The successful candidate will be part of a talented and highly motivated team and will be tasked with capturing detailed customer requirements to provide the best product outcomes, while maintaining stakeholder communication and managing tight deadlines and budgets., * 4+ years of relevant IT Managed Services or IT Service Delivery experience * Project Management qualification (Agile, Prince etc) and/or experience of project delivery tools and methodologies * Excellent communication and stakeholder relationship skills * Knowledge of hardware/software IT solutions and good understanding of Microsoft Windows and back-end software * Knowledge of manufacturing industry experience and/or process * Demonstrate experience in creating, negotiating, and maintaining SLAs. * Show understanding of ITIL service management principles * Experience managing service reviews, customer governance meetings, and continual service improvement programmes. * Knowledge of supplier management processes. * Commercial awareness with an understanding of service costing. * Excellent communication skills whilst dealing with a wide variety of people, including colleagues, customers, suppliers, and management. * Experience working within a technology, IT services, hardware or software or technical support environment * Evidence of experience in present/past projects and achievements * A high degree of judgment and problem-solving skills * Excellent attention to detail, accurate technical report-writing, and presentation skills * Self-motivated, a 'can-do' attitude, and determination to succeed ## Description * End to End project management of IT delivery (software/hardware) projects using recognised industry tools and methodologies. * Design, develop and maintain support processes to achieve service level agreements, include testing, troubleshooting, training, and ongoing support. * Collaborate with technical teams to understand service impacts, dependencies and risks, ensuring customer requirements, SLAs and service performance expectations are appropriately aligned and support our Service Delivery Engineers * Ensure all service agreements accurately reflect business requirements, contractual obligations, and operation capabilities. * Monitor service performance via internal statistics analysis against agreed SLAs, proactively identify risks, trends, and opportunities for improvement. * Support regular service review meetings with customers, presenting performance metrics, service reports, and improvement plans. * Contribute to service initiatives using ITIL best practices to enhance service quality. * Coordinate major incident communication and oversee service recovery activities. * Support contract renewals and commercial discussions. * Coordinate and provide appropriate communication on all levels with internal and external stakeholders to ensure full understanding of project stages and requirements leading to successful project outcomes. * Keep up to date with new approaches within the market to highlight future opportunities and refinements to current offerings. * Continuously grow and focus on personal development. ## Related Videos - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [ShapeShift: Reinventing Agile for a B2B SaaS Scale-Up](https://www.wearedevelopers.com/videos/1655-shapeshift-reinventing-agile-for-a-b2b-saas-scale-up) - [Developing the Backend with Stefan Lingler, CTO at Shpock](https://www.wearedevelopers.com/videos/100360-developing-the-backend-with-stefan-lingler-cto-at-shpock) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [From Punch Cards to AI-assisted Development](https://www.wearedevelopers.com/videos/611-from-punch-cards-to-ai-assisted-development) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)