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# Helpdesk Technician

- **Company:** Leap Leap
- **Location:** Epsom, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, LiveChat, Microsoft Software, Cloud Services, Salesforce.Com, Service Stack
- **Published:** September 2, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/helpdesk-technician/46187024

## About the Role

improving LEAP's self-support centre by developing better self-help material (written how-to articles, demo videos, etc). Building productive client relationships and high client satisfaction. What you'll bring At least 1 year's experience in a customer facing environment. Excellent communication, customer service, and writing skills. Strong analytical and problem-solving skills. Competence with Microsoft products, in particular, Word and Excel. Demonstrated strong collaborative teamwork and people skills. Experience with Salesforce or another CRM system would be beneficial. Strong level of enthusiasm and an ability to work within an intellectually stimulating, high-energy team. Attention to detail, ability to manage time effectively, and ability to meet deadlines. Qualification (or progression towards a qualification) in a legal or numerate discipline will be advantageous. What you'll get Career & Growth Generous professional development fund Support for training, learning

## Description

Poland, and New Zealand, you'll find yourself in good company here. The Opportunity Help is at the heart of everything we do at LEAP, and no one knows that better than the friendly faces and voices of our invaluable Client Support Team. Responding in real time using our Salesforce technology stack, including Service Cloud, our team of attentive problem solvers acts quickly and thoroughly to address inquiries and concerns, so our clients can continue to help people without missing a beat. With space to grow your career in new and surprising directions and an impact you can see and feel with every smiling client, you'll find plenty to discover in a dynamic team that thrives on helping people. What you'll do Providing excellent client support and issue resolution via email, phone, and live chat. Learning, maintaining, and applying a high level of knowledge of the key functions of LEAP products. Working efficiently and effectively to achieve and exceed Key Performance Indicators. Proactively